Assistant Manager, Omni Operations Logistics - SalonCentric

Job Title: Assistant Manager, Omni Operations Logistics - SalonCentric

Supervisor Title: Manager, Omni Operations

Location: St Petersburg, FL (NOC)

FLSA:Exempt

What You Will Do:

The Assistant Manager, Omni Operations Logistics supports field operations and Salesforce, along with sales operations management. This person is equally comfortable managing Salesforce records, processing account and territory requests, and supporting sales-driving initiatives as they are writing a policy procedure, leading a training session, or troubleshooting a live issue for a field team member varying from Regional Director to a part time employee. They are a contributor and a problem-solver of outcomes.

This role serves in supporting the maintenance, accuracy, and continuous improvement of Salesforce sales operations tools and data directly impacting over 650+ retail locations and a growing street and community channel nationwide. At the same time, this role is an active contributor to the broader Omni Operations team and cross-functional partners with the same energy and ownership brought their projects and tasks. This person continuously demonstrates a passion for supporting and collaborating with team members and peers. 

Key Responsibilities:

• Manage and maintain Salesforce Leads and Opportunities records, ensuring data accuracy, timely updates, and clear visibility for field sales teams across store, street, and community channels
• Process and manage My Account Requests, reviewing incoming submissions, completing updates accurately within Salesforce, and communicating outcomes to requesting teams with speed and follow-through
• Support the Structural Discount program by managing discount requests, maintaining accurate records in Salesforce, ensuring proper approvals and documentation are in place, and escalating exceptions or anomalies to the Manager
• Manage User and Territory assignments in Salesforce, ensuring field team members have correct access, accurate territory alignment, and up-to-date records that reflect current organizational structure
• Support Territory Leverage initiatives by maintaining territory data integrity and assisting field teams in navigating territory-related questions, changes, and escalations
• Maintain Customer Account records in Salesforce, ensuring completeness, accuracy, and proper formatting to support field teams, street teams, and community managers in their daily operations
• Support Salesforce platform maintenance by troubleshooting basic user-facing issues, completing administrative updates and configurations, and escalating technical concerns 
• Operate creatively within the framework established by L'Oréal's enterprise Salesforce architecture, maximizing what's possible within the platform without disrupting cross-organizational systems
• Champion the full user journey not just how something is built, but how it launches, is maintained, and is experienced by the store associates, street teams, and community managers who depend on it daily
• Serve as a guide and thought partner to cross-functional stakeholders, translating business needs into technical solutions and educating partners on platform capabilities and limitations
• Stay resourceful and current by proactively exploring new developments, features, and best practices through L’Oreal One Learning, Salesforce Trailhead, and the broader community to bring continuous innovation to the team
• Champion and support initiatives that drive efficiency, profitability, and a seamless experience across store, street, and community channels providing expertise on both employee-facing and customer-facing initiatives
• Establish and maintain clear, multi-channel communication across all levels of the organization; partner with the communications team to develop and deliver targeted content for stores, street teams, community managers, DMs, SBPs, and SAMs
• Assist in the creation, implementation, and maintenance of omni support documentation including SOP, P&P manuals, and operational guides in Salesforce; assist in developing training materials and monitoring employee policies as new processes and systems are introduced across all channels
• Build strong cross-functional relationships with IT, CXS, Internal Control, Finance, Category Management, L&D, and additional business partners that may fall within L’Oreal umbrella to continuously improve field processes and service delivery
• Support the field through NET coverage answering calls, resolving operational questions, and monitoring Salesforce Chatter for store associates, street team members, and community managers-night and weekend availability
• As a salaried, exempt team member, participate in a rotating NET shift schedule that will occasionally include evening and weekend coverage in support of business needs
• Provide AD HOC support with a sense of urgency to support the business 
• Research operational issues and proactive hindsight with field and NOC business partners to identify expense savings, profitability opportunities, and process improvements
• Educate NOC business partners on store and street operations to enable more informed, field-aligned decision-making
• This position may include project leadership and leading a direct report in the future. 

What You Will Bring:

• At least 3–5 years of experience in retail operations, omni-channel operations, or a related field
• Demonstrated ability to support an end-to-end project from discovery and design through launch and post-launch iteration
• Continuously research and integrate new techniques, emerging technologies, and cutting-edge tools including those enhanced by AI to innovate our business capabilities and enhance efficiency
• Experience navigating and maintaining Salesforce records including data entry, user management, and administrative updates
  
• Excellent written and verbal communication skills across multiple channels and organizational levels including store teams, street teams, community managers, and NOC business partners
• Proven ability to self-direct and self-motivate identifies what needs to be done and does it
• Strong problem-solving skills with the ability to think creatively within constraints and find innovative solutions where others see limitations in ambiguous situations
• A natural collaborator who can support cross-functional partners to the right outcome across the full lifecycle of a project from design to adoption
• Exceptional organizational skills; able to manage multiple priorities simultaneously without losing quality or composure
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Teams, Power BI), Salesforce, L’Oreal GPT, comfortable navigating and troubleshooting new technology independently
• Night and Weekend availability
• Ability to lift up to 20 lbs; ability to sit and use normal office equipment more than 90% of the day
• Experience with SAP and/or POS by GK, Mosaic, and OneSFA preferred
• Business degree in a related field is preferred
• Valid driver’s license and ability to operate company vehicles

SalonCentric is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state, or federal laws.