Senior Key Account Manager - Department store

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

You steer the commercial partnership with Central Department Store, driving brand visibility, sell-out performance, and joint growth strategies across counters and omnichannel touchpoints. Reporting to the Commercial Director, you run this key retail account as your own business.

• Lead the annual Joint Business Planning (JBP) cycle with Central Department Store buyers, aligning trade terms, commercial budgets, and mutual growth priorities.

• Drive retail animations and promotional calendars, partnering with retail design teams to guarantee high-impact execution across department store doors.

• Monitor account P&L, sales forecasts, inventory cover, and sell-out data to capture commercial opportunities and resolve stock bottlenecks quickly.

• Coordinate transversally with Brand Marketing, Supply Chain, and Retail Education teams to deliver seamless new launches and consistent consumer touchpoints.

We Are Looking For

You bring strategic commercial leadership, sharp negotiation skills, and a collaborative mindset to navigate complex retail environments. You bring:

• (Joint) Business Plan Design: Proven track record co-building and executing strategic joint business plans with major department stores or key retail accounts.

• Account Management: Proven capability in managing high-stakes retail relationships, establishing commercial trust, and delivering sustainable revenue growth.

• Negotiation: Skilled in commercial agreements, annual trading terms, and space negotiations to secure mutually beneficial outcomes.

• Category Growth Management: Strong ability to identify category levers, optimise product assortments, and drive retail sell-out.

• Commercial Calculations: Sound command of account P&L management, trade spend optimisation, promotional ROI analysis, and demand forecasting.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)

• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal

• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!

• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

At L'Oréal, we believe leadership is an act of empowerment. As a senior leader, you will shape commercial strategies, foster collaborative partnerships, and champion our entrepreneurial mindset while delivering exceptional beauty experiences.

In our Commercial and Sales teams, we partner with top retailers to drive sustainable category growth and ensure our brand portfolio reaches consumers across all physical and digital touchpoints.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.Ready to apply? careers.loreal.com is the official trusted website.