Job Title: CPFR Manager (Customer Supply Chain)

Function: Customer Supply Chain

Division: L’Oréal Dermatological Beauty

Location: Bentonville, Arkansas 

Reports To: LDB Customer Supply Chain AVP

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skin Better Science offering a range of skincare products to respond to all expectations linked to beauty and health of the skin. 

What You Will Do:

CPFR Manager will drive Collaborative Planning, Forecasting and Replenishment with the external customer and their customer team throughout the item life cycle in the total supply chain. This role will influence the customer’s forecast, plan and execute events, and lead the customer supply relationship. Utilizing customer systems and joint business targets, the CPFR will analyze data trends to support the business planning and execution processes through accurate forecasting. Should have a complete understanding of all the customer’s extensive systems and data of future/historical replenishment, POS, inventories to best drive best in class forecast accuracy and processes. This role will be also responsible for building relationships with internal contacts including Commercial teams, Demand Planning, Business Planning, Finance and other functions when required.   Customer supply replenishment execution and forecasting intelligence are the main areas of accountability for a specific brand or category set within L’Oreal USA’s Dermatological Beauty Division.

Requirements:

• Education: 
  • Bachelor’s degree in supply chain, business, engineering, or a related field. 
• Experience:
  • Minimum 5 years of progressive experience in CPFR or a similar customer-facing supply chain role within the CPG industry, with at least 2 years specifically focused on Walmart.
  • Demonstrated leadership experience in managing complex projects, with a focus on achieving measurable results in fill rate, forecast accuracy, on-time in-full (OTIF) delivery, and inventory optimization.
  • Proven ability to build and maintain strong collaborative relationships with major retailers, specifically Walmart, including experience with their systems (Retail Link, GRS, Luminate, NOVA).
  • Advanced proficiency in Microsoft Excel. Advanced data analysis functions and automation techniques knowledge a plus. 
  • Strong experience with ERP systems (e.g., SAP) and business intelligence/visualization tools (e.g., Power BI, Tableau, Scintilla).
  • Deep understanding of supply chain planning principles and practices, including forecasting, demand planning, inventory management, and replenishment.

Responsibilities:

• Extract, analyze, and manage data from internal and customer systems (SAP, retailer portals, internal data BIs) to effectively and efficiently support supply chain and commercial initiatives. Develop expertise in customer information databases and best practices, using data to provide insights and recommendations.

• Design, implement, and maintain account-specific reporting, identifying opportunities for increased sales by monitoring key customer inventory levels and Point-of-Sale (POS) data for promotional items, new product launches, and core products. Conduct store-level analysis, focusing initiatives on high-volume locations and SKUs.
• Own stock in trade, on shelf availability and service metrics to provide recommendations regarding business tactics. 
• Facilitate monthly cross-functional shipment and consumption forecast meetings with commercial and finance, while acting as a liaison with demand & supply planning.
• Provide timely reporting and analysis of inventory-related activities, including allocations, product runouts/transitions, stop-ship orders, and new product launch orders.
• Conduct ad-hoc analyses directly related to supply chain and commercial activities as needed
• Develop and maintain strong relationships with internal and external stakeholders, acting as a liaison between commercial, supply chain, and the retailer. 
• Develop customized strategies that provide high customer service levels and reduced costs.

Key Competencies:

• Strategic Thinking: Ability to develop and execute CPFR strategies aligned with overall business objectives, considering industry trends and customer needs.
• Collaboration & Influence: Exceptional interpersonal and communication skills to effectively collaborate with cross-functional teams (Commercial, Demand Planning, Operations, Finance) and influence key stakeholders, both internally and externally. Proactively identifies and addresses customer challenges, taking initiative to develop and implement innovative solutions that enhance the customer experience and drive mutual growth.
• Analytical Mastery: Proven ability to analyze large datasets, identify trends, draw meaningful insights, and develop data-driven recommendations to optimize supply chain performance.
• Problem-Solving & Innovation: Proactive approach to identifying and resolving complex supply chain challenges, with a focus on continuous improvement and innovation.
• Customer Relationship Management: Demonstrated ability to build and maintain strong relationships with Walmart representatives, acting as a trusted advisor and advocate for L'Oréal. This includes understanding Walmart's specific requirements, priorities, and culture.
• Strategic Agility & Influence: Navigates complex situations with multiple perspectives, effectively leveraging data analysis and business acumen to inform sound judgment and decision-making. Communicates persuasively and influences key stakeholders across functions and organizations to achieve shared goals, consistently acting with integrity and focusing on delivering results.

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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