KEY JOB ACCOUNTABILITIES

• To develop the brand through retail education strategy
• Define the Retail Education strategy in line with brand strategy and objectives. 
• Ensure universal brand message. Ensure that value created for customers and sales force is transmitted to countries for new launch and development from DMI . 
• Advise regional and country teams to define and implement retail education program and actions. 
• Foster MSP strategy, implementation and result worldwide for the brand 
• Animate and develop country education teams on their expertise and know-how 
• Share best practices within the world 
• Brand & Product Knowledge 
• Business Sense and Analytical Skills 
• Service oriented and detail-minded

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

• Master brand identity and knows sense of purpose 
• Masters fundamental knowledge : products, categories, gestures, sales and service 
• Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION 

• Elaborates service & retail education plans aligned with business priorities 
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience 
• Pilots & monitors Retail Education's Efficiency

 DESIGNS,TRANSMITS & EMPOWER 

• Designs appropriate learning solutions for Customer Experience 
• Delivers & transmits Education Contents 
• Provides personalized follow-up & coaching 
• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 

• Fosters empathy 
• Knows customer profiles & transmits customer centricity 
• Continuously elevates services standards and POS execution according to brand specificities

L'ORÉAL COMPETENCIES

• INNOVATOR 
• STRATEGIST 
• PEOPLE DEVELOPER 
• INTEGRATOR 
• ENTREPRENEUR

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.