Global Corporate Consumer Insights Manager - 6months CDD | L'Oréal Careers

Mission Description : Global Corporate Consumer Insights Manager

Timing : from July to December 2026

Key Responsibilities

A. Global Usage Tracker quantitative study

Lead the end-to-end management of the Global Usage Tracker program (quantitative study on product usage, done in 29 countries) :
1. Operational coordination with agency

Lead the release across L’Oreal entities, and animate the L’Oreal CMI community around the good use of results

Pioneer the use of L'OréalGPT Companion to provide automated, real-time support and training for global users.
Coordinate deepdives into specific countries / categories and communicate on best practices
Pilot possible evolution of the program through proofs of concepts of new methodologies

B. GenAI for CMI Champion

Framework with external agencies: Work with key global agencies on the "Pilot & Scale" framework to evaluate upcoming AI-driven research solutions.
Risk & Quality Assessment of new solutions: Update criteria to assess the reliability of AI-generated insights
Innovation Benchmarking: Test and encourage tests across the organization, for new agency-led AI tools
Leading AI CMI Squad : coordinating AI initiatives among CMI community and sharing best practices
Community engagement : engaging and motivating CMI teams globally to discover and try the new AI tools via dedicated events and regular best-practice sharing across AI-enthusiasts

C. AI-Powered Consumer Journey Insights

GenAI Touchpoint Study: Design, coordinate with country, and lead a global initiative (in collaboration with Global CDMO, SEO, and e-commerce teams) to measure the impact of LLMs on the consumer journey, and how AI tools are augmenting traditional search and discovery.

Required Profile & Skills

At least 10 years of CMI experience in a similar role
Mastering CMI hard skills / innovation-oriented mindset: Advanced knowledge of both Quantitative and Qualitative methodologies, with a track record of applying AI to research.
Forward-thinking on AI development: Ability to bring new AI developments popping in the insights industry into actionable business recommendations.
Operational management on large-scale program: High proficiency in managing large-scale global program
Strong Collaboration mindset: Proven ability to work in a wide ecosystem across many entities on shared roadmaps.
Languages: Full professional proficiency in English / French is a plus

L'Oréal