Job Summary Drive strategic growth and operational excellence for Kiehl’s and Biotherm through robust sales forecasting, KPI analysis, and ROI optimization. This specialist role serves as a critical bridge between strategy and execution, managing both business planning and key retail operations, including order management and inventory control. Core Responsibilities 1. Strategic Business Planning & Performance Management - Performance Monitoring & Reporting: Oversee and optimize the business reporting framework by transitioning daily sales reports into a more strategic weekly format to ensure efficient performance tracking.
- Sales Forecasting & Planning: Drive the monthly sales forecasting process and provide data-driven insights to support the development of accurate short-term and long-term business plans for the BU.
- Strategic Alignment: Partner with the BGM and key stakeholders to align business objectives with actionable roadmaps.
2. Data Analysis & ROI Optimization - Channel Insight Analysis: Conduct in-depth analysis of performance KPIs across both Online and Offline channels to evaluate business health and identify growth opportunities.
- ROI Management: Monitor and analyze the ROI of commercial activities, providing actionable recommendations to improve investment efficiency and operational profitability.
- Actionable Insights: Translate complex data into clear business insights to support decision-making processes for the management team.
3. Retail Operations & Order Management - Order & Sell-in Coordination: Manage end-to-end order processing and sell-in activities via SAP, including allocation for high-demand items, promotional GWPs, and samples for both online and offline channels.
- Inventory & Loss Control: Oversee the closing of sales and inventory, managing returns (Online/Offline) and store loss processing through official approval systems.
- Operational Liaison: Act as a key link between Retail and SCM/DC to ensure smooth stock flow, handling delivery issues, and managing price registrations for new store openings or channel expansions.
4. Cross-Functional Collaboration & Synergy - Stakeholder Management: Facilitate seamless communication and collaboration between Commercial, Marketing, Business Planning, and Controller teams to ensure organizational goals are met.
- Process Improvement: Identify and implement process improvements within the BU to create synergy across departments and streamline business planning cycles.
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