Job Summary

Drive strategic growth and operational excellence for Kiehl’s and Biotherm through robust sales forecasting, KPI analysis, and ROI optimization. This specialist role serves as a critical bridge between strategy and execution, managing both business planning and key retail operations, including order management and inventory control.

 

Core Responsibilities

1. Strategic Business Planning & Performance Management 

  • Performance Monitoring & Reporting: Oversee and optimize the business reporting framework by transitioning daily sales reports into a more strategic weekly format to ensure efficient performance tracking.
  • Sales Forecasting & Planning: Drive the monthly sales forecasting process and provide data-driven insights to support the development of accurate short-term and long-term business plans for the BU.
  • Strategic Alignment: Partner with the BGM and key stakeholders to align business objectives with actionable roadmaps.

2. Data Analysis & ROI Optimization

  • Channel Insight Analysis: Conduct in-depth analysis of performance KPIs across both Online and Offline channels to evaluate business health and identify growth opportunities.
  • ROI Management: Monitor and analyze the ROI of commercial activities, providing actionable recommendations to improve investment efficiency and operational profitability.
  • Actionable Insights: Translate complex data into clear business insights to support decision-making processes for the management team.

3. Retail Operations & Order Management 

  • Order & Sell-in Coordination: Manage end-to-end order processing and sell-in activities via SAP, including allocation for high-demand items, promotional GWPs, and samples for both online and offline channels.
  • Inventory & Loss Control: Oversee the closing of sales and inventory, managing returns (Online/Offline) and store loss processing through official approval systems.
  • Operational Liaison: Act as a key link between Retail and SCM/DC to ensure smooth stock flow, handling delivery issues, and managing price registrations for new store openings or channel expansions.

4. Cross-Functional Collaboration & Synergy 

  • Stakeholder Management: Facilitate seamless communication and collaboration between Commercial, Marketing, Business Planning, and Controller teams to ensure organizational goals are met.
  • Process Improvement: Identify and implement process improvements within the BU to create synergy across departments and streamline business planning cycles.


Education 

University graduate

Years of experience

Min 3 years

Experience

Experience in Business Planning, Commercial Analysis, or Retail Operations within the beauty or luxury industry.

Competencies

Strong analytical mindset with the ability to balance strategic thinking and operational excellence. Excellent communication skills to collaborate effectively with diverse departments.

Other Skills 

Proficiency in SAP and advanced Excel skills for complex data manipulation and reporting.

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