[L'oreal Korea] Lancome - Retail & Education Manager

JOB SUMMARY 

Improve our sell-out in line with Brand/ distribution channel strategy by training and developing Beauty Adviser mainly at POS on brand, product, service, and retail competencies. Fostering POS efficiency in collaboration with sell-out management teams.

• Rolls out global or customized training programs for each store and/or staff member in cooperation with the retail business manager or retail director/Head of Retail and Area Manager, which can include 1:1, digital, and POS training
  • Develop beauty adviser knowledge and competencies in one-to-one using coaching approaches 
  • Supports new BAs in the onboarding phase 
  • Animates a community of BA to foster learning 
  • Participates in learning material /tools design and adaptation 
  • Impersonates and transmits the values of the brand and service attitude 
  • Stays up to date with competition knowledge ( products, learning methods, services, innovations) 
  • Master POS system, system affinity, and experience
• Contributes to sell out & retail efficiency
  • Follows up ROI of learning actions vs sell out and build on ongoing improvement 
  • Monitors budgets. 
  • Directly contributes to the POS selling activity during peak periods 
  • Contributes to improving sell-out, providing regular feedback to Retail management teams 

PROFESSIONAL & TECHNICAL COMPETENCIES 

EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE 

• Master brand identity and knows a sense of purpose 
• Master fundamental knowledge: products, categories, gestures, sales, and service 
• Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities 
• Cooperates with 360° internal and external stakeholders, guarantying a consistent customer experience 
• Pilots & monitors Retail Education's Efficiency

DESIGNS, TRANSMITS & EMPOWER 

• Design appropriate learning solutions for Customer Experience 
• Delivers & transmits Education Content 
• Provides personalized follow-up & coaching 
• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 

• Fosters empathy 
• Knows customer profiles & transmits customer centricity 
• Continuously elevates service standards and POS execution according to brand specificity

QUALIFICATIONS

• Education: Min. Diploma/AAS degree (초대졸 이상)
• Years of experience: Min 8~10 years of retail management experience (Beauty industry preferred)
• Specific Career Experience
  • 스킨케어와 메이크업이 있는 뷰티 브랜드 총 경력 10년 이상
  • 직원관리 경험 우대
  • 백화점 관리업무 경험 우대
• Language: Intermediate level in English beneficial (Not mandatory, but please keep in mind that L'Oreal is a Multinational company)
• Other Skills: MS Office program (Excel, PPT, etc.) 

(*Please attach your updated  Kor or Eng. resume (국문 or 영문이력서) when you apply.)