Efetivo
Seoul, Seoul
Training & Education
Tempo Integral
11-Apr-2024

[L'oreal Korea] Lancome - Retail & Education Manager



JOB SUMMARY 

Improve our sell-out in line with Brand/ distribution channel strategy by training and developing Beauty Adviser mainly at POS on brand, product, service, and retail competencies. Fostering POS efficiency in collaboration with sell-out management teams.

 

  • Rolls out global or customized training programs for each store and/or staff member in cooperation with the retail business manager or retail director/Head of Retail and Area Manager, which can include 1:1, digital, and POS training
    • Develop beauty adviser knowledge and competencies in one-to-one using coaching approaches 
    • Supports new BAs in the onboarding phase 
    • Animates a community of BA to foster learning 
    • Participates in learning material /tools design and adaptation 
    • Impersonates and transmits the values of the brand and service attitude 
    • Stays up to date with competition knowledge ( products, learning methods, services, innovations) 
    • Master POS system, system affinity, and experience
  • Contributes to sell out & retail efficiency
    • Follows up ROI of learning actions vs sell out and build on ongoing improvement 
    • Monitors budgets. 
    • Directly contributes to the POS selling activity during peak periods 
    • Contributes to improving sell-out, providing regular feedback to Retail management teams 

 

PROFESSIONAL & TECHNICAL COMPETENCIES 

EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE 

  • Master brand identity and knows a sense of purpose 
  • Master fundamental knowledge: products, categories, gestures, sales, and service 
  • Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

  • Elaborates service & retail education plans aligned with business priorities 
  • Cooperates with 360° internal and external stakeholders, guarantying a consistent customer experience 
  • Pilots & monitors Retail Education's Efficiency

DESIGNS, TRANSMITS & EMPOWER 

  • Design appropriate learning solutions for Customer Experience 
  • Delivers & transmits Education Content 
  • Provides personalized follow-up & coaching 
  • Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 

  • Fosters empathy 
  • Knows customer profiles & transmits customer centricity 
  • Continuously elevates service standards and POS execution according to brand specificity


QUALIFICATIONS

  • Education: Min. Diploma/AAS degree (초대졸 이상)
  • Years of experience: Min 8~10 years of retail management experience (Beauty industry preferred)
  • Specific Career Experience
    • 스킨케어와 메이크업이 있는 뷰티 브랜드 총 경력 10년 이상
    • 직원관리 경험 우대
    • 백화점 관리업무 경험 우대
  • Language: Intermediate level in English beneficial (Not mandatory, but please keep in mind that L'Oreal is a Multinational company)
  • Other Skills: MS Office program (Excel, PPT, etc.) 


(*Please attach your updated  Kor or Eng. resume (국문 or 영문이력서) when you apply.)

  • Você pode se inscrever em até três posições em um período contínuo de 30 dias.
  • Você não pode retirar sua candidatura depois de se inscrever, portanto, certifique-se de escolher uma posição que corresponda aos seus sonhos.
  • Visite "Seu espaço" para ver as posições para as quais você já se candidatou.
  • Não crie outra conta com um e-mail diferente. Se você fizer isso, sua conta poderá ser mesclada e o registro do seu aplicativo será excluído.