Key Job Accountabilities 主要職務
You will be responsible for enhancing customer engagement and increasing brand desirability, and achieving ambitious business objectives.
- Develop a customer-centric approach and design seamless and engaging online + offline initiatives across all channels.
- Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.
- Plan optimized communication initiatives for different customer segments based on customer data.
- Implement interactive CX campaigns and CX communications (LINE & scenario eDMs) to contribute to the growth of a brand.
- Supervise official LINE account from strategic planning to execution.
- Set clear KPIs and regularly monitor and analyze progress.
- Asset Management : Creative direction and quality check
- Cross-functional Collaboration: Share project plans, progress, challenges, and achievements with relevant departments.
Must Have Aspects 必須項目
Curious about Customer Experiences with logical and analytical approaches.
- Strong customer-centric mindset and ability to think and act from the customer's perspectives.
- Experience in managing LINE official account.
- Analytical skills with an ability to clearly translate results into actionable insights.
- Proven practical experience in CX within a B2C industry.
- Strong project management abilities especially focused on enhancing customer experience.
- Experience in event management.
- Native in Japanese. English proficiency required for reading and writing.
- Strong passion for the cosmetics and beauty industry.
Preferred Qualification 希望項目
- FMCG (not necessarily from cosmetic business) background
- CX related background
- Puedes inscribirte en un máximo de tres ofertas en un período de 30 días.
- No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
- Visita el apartado “Tu espacio de candidatura” para ver las ofertas en las que ya te has inscrito.
- Por favor abstente de crear cuentas adicionales con emails distintos ya que es probable que tus cuentas se unifiquen y que tus candidaturas en curso se pierdan