Key Job Accountabilities 主要職務

You will be responsible for enhancing customer engagement and increasing brand desirability, and achieving ambitious business objectives.

- Develop a customer-centric approach and design seamless and engaging online + offline initiatives across all channels.

- Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.

- Plan optimized communication initiatives for different customer segments based on customer data.

- Implement interactive CX campaigns and CX communications (LINE & scenario eDMs) to contribute to the growth of a brand.

- Supervise official LINE account from strategic planning to execution.

- Set clear KPIs and regularly monitor and analyze progress.

- Asset Management : Creative direction and quality check

- Cross-functional Collaboration: Share project plans, progress, challenges, and achievements with relevant departments.

Must Have Aspects 必須項目

Curious about Customer Experiences with logical and analytical approaches.

- Strong customer-centric mindset and ability to think and act from the customer's perspectives.

- Experience in managing LINE official account.

- Analytical skills with an ability to clearly translate results into actionable insights.

- Proven practical experience in CX within a B2C industry.

- Strong project management abilities especially focused on enhancing customer experience.

- Experience in event management.

- Native in Japanese. English proficiency required for reading and writing.

- Strong passion for the cosmetics and beauty industry.

Preferred Qualification 希望項目

- FMCG (not necessarily from cosmetic business) background

- CX related background