Key Responsibilities:

• To build and implement omni channel education strategy to drive the sales growth for the brands and successfully execute the educational programs for the Beauty Advisors.
• To be able to communicate effectively and efficiently with good written, verbal, and interpersonal communication skills and has the ability to act as a leader. 
• To ensure development of Beauty Advisors are optimized by building the expertise, skills, and image, leveraging on the business ambition and marketing plans. 
• To play a key role in elevating customer experience – both online and offline by constantly improving the CXE, NPS and eNPS Score.
• Work closely with other stakeholders (Retail, Marketing, Trade, Brand Comm, Digital) to define the best 360º education strategy. 
• Store Productivity customization training – Targeted on low productivity door.

Education Strategy

• To be responsible for planning, organizing, and overseeing the educational approaches and strategies. 
• Develop local education strategic priorities & Zone frame release
• Roll out of POS, cabins beauty tech and services across the country following Zone frame release
• Work closely with CRM to propose country clientelling strategy and relevant partners to drive recruitment
• Liaise with Zone for specific training module request & projects co creation

Upskilling, Coaching & People Development

• Acts as people champion: Motivates, Develops & coaches team of Beauty Advisors population, Monitors Beauty Advisors & store manager turnover rates 

• To work closely with Omni Retail Education Manager and zone to train and develop Beauty Advisors growth and progression – Skincare Experts, Fragrance Experts, Make Up Experts, Live streaming Experts

• Locally adapted modules, delivering & attending training local teams
• Provide 1-1 in store and cabin coaching to ensure service excellence, train store managers and retail manager in field to be able to provide guidance and coaching to field team
• Develop and empower the CM & field team to pursue high standard of cleanliness, organization, visual merchandising for the POS and cabins
• Build regional Beauty Advisor’s community, promote experience sharing & inspiration. Retain & Loyalize Beauty Advisors with inspiring & interactive content. Partner with Retail Excellence to ensure clear development and career plan for skin consultants and therapists

Required Skills / Experience / Competencies

• MARKET & CONSUMER INSIGHT 
  1. Experienced in Retail & Luxury Skincare
  2. Identifies market drivers 
  3. Translates trends and consumer knowledge into meaningful insights. 
  4. Personalized Touch consumer experience in stores
• BRAND DEVELOPMENT 
  1. Thinks brand strategy 
  2. Imagines disruptive products & services 
  3. Develops integrated campaigns that work 
  4. Integrates shopper expertise (sell in & sell out)
• ACTIVATION EXCELLENCE 
  1. Delivers excellence with agility and rigor 
  2. Integrates sustainable, business consciousness
• PROFICIENCY IN MICROSOFT OFFICE (ESPECIALLY POWERPOINT)
• EDUCATION STRATEGY & IMPLEMENTATION 

FIELD COACH – 3 AXIS