VIE Customer Excellence Manager (m/f/d)

VIE (International Assignment – 18 months)

starting 1. March2025

L’Oréal is present in 150 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty. A unique and international portfolio of 36 complementary brands, generating over 23 billion euro of sales in 2021.

We are looking for international talent to go on VIE/International Assignment in Düsseldorf, Germany!

About the VIE/International Assignment program :
 

• The VIE program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein, Iceland and Monaco) aged 29 years or under.
• Please note that applications that are only submitted in French cannot be considered by our non-French speaking team members at L'Oréal worldwide.

For more information on the VIE/International Assignment please consult the following links for a definition of the program and details on the conditions:

Click here for VIE Program definition and conditions

So what will you do at L'Oréal Germany?

We are looking for a Customer Excellence Manager (m/f/d) to join L'Oréal Germany in Düsseldorf to work on missions such as:

• Manage the order to post delivery flow to ensure a fast and efficient execution for the assigned customers and tasks
• Provide continuity and excellent service to Customers 
• Peak alignment, turnover piloting incl. communication and coordination with sales & portfolio, capacity planning - alignment with physical distribution, availability analysis incl. portal adjustments, order response, control of promotional orders, delivery blocks and reason codes 
• Manage claims, disputes & reverse flows 
• Manage your own continuous improvement projects 
• Manage customer request in our CRM tool
• Support and conduct our multidivisional harmonization projects 
• Automate and optimize our processes, KPI tracking and internal Excel file processing
• 
  

At L'Oréal we expect a level of initiative and entrepreneurial spirit that will allow you to propose new ideas and work on projects that you are passionate about! Are you ready to dare?
 

About you:

• Master’s degree in Economics, Marketing
• An excellent communicator, you are rigorous, flexible and have profound analytical skills
• Great innovator skills
• Able to deal with a high operative workload
• Capable and passionate about working in an international environment
• Fluent English

Are you ready for your next challenge? 

Want to join a passionate and dynamic team? 

Looking for the chance to grow and develop inside a leading world organization? 

IF YOU COME WITH AN EDUCATION BACKGROUND IN BUSINESS ADMINISTRATION WITH A TECHNICAL /SUPPLY CHAIN FOCUS, ENGINEERING OR SIMILAR, BE PART OF THIS RIDE! 

APPLY NOW!