Business Title: Sr Retail Excellence and Education Executive

Business Unit: Caribe 

Division: Luxe Division

Work Location: Puerto Rico

Reports To: VP – Market Lead

Dotted Line To: Director – Luxe Commercial Lead

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent and Giorgio Armani.

What You Will Learn:

In this role, you will learn to develop and deliver engaging training programs for retail sales teams across various formats (classroom, virtual, and point-of-sale) for 13 prestigious brands, including Lancôme, Kiehl's, IT Cosmetics, Urban Decay, Armani, YSL, Valentino, Prada, Viktor & Rolf, Mugler, Azzaro, Maison Margiela, and Ralph Lauren. You'll gain experience in improving sell-out and retail excellence, aligning with brand and distribution channel strategies. Furthermore, you'll learn to train and develop counter personnel and beauty advisors, focusing on long-term growth and development. Additionally, you will gain expertise in in-store seasonal planning and execution for several key brands (IDC, IT Cosmetics, Urban Decay, Giorgio Armani Cosmetics, YSL Beauty, Kiehl’s, and all Luxe fragrances). This role also offers the opportunity to develop leadership skills, overseeing retail excellence in Puerto Rico and the Caribbean Islands, and supervising a Retail Excellence Supervisor. You'll be working closely and receiving strategic guidance from the Luxe Commercial Lead Director, providing valuable exposure to senior leadership.

Job Responsibilities:

• Provide training and coaching for beauty advisors (BAs), counter managers (CMs) and generic staff (G.S.) that is aligned with brand/POS/Retail Education priorities (In-person & virtual) 

• Schedule, coordinate and deliver training sessions with retailers
• Be expert on brand values, history, DNA, products, ingredients and services.
• Ensure new BAs receive a basic training on brand scope.
• Provide cross-training to all L’Oréal BAs.
• Deliver branded training sessions to all retail staffing (exclusive, multi-brand, generic, promoter). 
• Adapt training assets based on BA type (exclusive, multi-brand) and market trends. Identify skill development needs and opportunities across an assigned area of curriculum.

• Develops and implements sales optimization and retail excellence strategies, while adhering to assigned budget. 
• Develops and motivate all counter personnel and freelancers through education programs and e-Learning training programs.
• Assure we have the best talent at all counters through systematic talent assessment. Hire and source counter personnel/beauty advisors. Assure National Retailer’s store coverage for all Luxe brands thru effective partnership with the Master Service Provider (MSP) or recruitment agencies.
• Works with Marketing team to optimize sales and implements company-wide initiatives for Puerto Rico and Caribbean Islands. 
• Monitor counter quality and merchandising standards, including visuals, cleanliness, and other needs.
• Arrange and spearhead seasonal meetings. Prepare and carry out seasonal retailer presentations. Participate in and/or organize retailer meetings. 
• Responsible for: hiring, training, developing, motivating and performance management of a Retail Excellence Supervisor to achieve division goals, and achieve personal developmental goals and objectives.

What We Are Looking For:

Required Qualifications:

• Education: Bachelor’s degree in business administration, Marketing, or related field required.
• Years of Experience: Minimum seven (7) years of experience of retail management and corporate training role. People management experience a plus.
• Language: Fully Bilingual (Spanish and English)
• Job Specific Experience/Skills:
• Experience in a sales/education related position in the field and/or in corporate office. Strong persuasion and negotiation skills.
• Strong knowledge of the business landscape and ability to translate findings to positively impact business. Analytical in approach to identifying opportunities Must effectively monitor, analyze, interpret, and communicate business information.
• Strong merchandising skills and proven leader in designing and implementation of traffic driving initiatives.
• Proven experience working on collaborative projects involving other functions. Ability to build and maintain relationships with key stakeholders and business partners. 
• Must possess strong communication, presentation and organizational skills. 
• Takes initiative, focuses on customers, improves business performance, develops a vision.
• Technical Skills: Proficient in Microsoft Office programs including Excel, Power Point and business applications.                 
• Travel: 50% of time on the field. Includes up to 25% travel of the time to attend business meetings and/or visits to the Caribbean Islands.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee spends specific time in the following physical activities:

•     Stand: 1/3 to 2/3

•     Walk: 1/3 to 2/3

•     Sit: Over 2/3

• Talk or hear: Over 2/3

Also, the employee lifts specific weight following safety guidelines and policies established by the Company.

• Lift up to 10 pounds: Over 2/3
• Lift up to 25 pounds: Under 1/3
• Lift up to 50 pounds: None

Preferred Qualifications:

• Must be able to work in a fast-paced dynamic environment, under pressure, and with a high degree of professionalism.
• Must be comfortable in an environment of changing technologies and processes and demonstrate flexibility in adjusting to new ways of working.
• Strong teamwork skills with the ability to collaborate on projects involving other functions.
• Demonstrated respect, develops others, and enriches team dynamics.

• Conveys energy, focuses on results, acts with integrity.
• Shows curiosity, imagines creative solutions, promotes team creativity.

• Demonstrates entrepreneurship.

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.