Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As our Retail and Education Manager for the Luxe Division, you will lead and inspire our retail teams across Christchurch to deliver outstanding results and unforgettable customer experiences. This fixed-term role, based in Christchurch from April 2026 to May 2027, is a unique chance to make your mark on iconic brands like Lancôme, YSL, Kiehl’s, and Giorgio Armani. The role also requires the ability to travel domestically regularly (Approx 12-15 trips throughout contract) and internationally 1-2 times per year.

Your key responsibilities will include:

• Team Leadership & Coaching: You will lead, coach, and motivate your team of counter and store managers, nurturing their skills and driving performance. You’ll also manage the recruitment and successful integration of new Beauty Advisors.
• Driving Retail Excellence: Through sharp business analysis, you will identify growth opportunities across your doors, taking action to maximize sales and grow our market share. You will ensure stock levels are optimised to meet demand.
• Brand Activation & Partnerships: In collaboration with our retail partners, you will execute exciting promotions and events that elevate our brand image. You'll also work closely with pharmacy owners to build strong relationships and manage wholesale orders.
• Enhancing Customer Experience: You will champion exceptional customer service, ensuring that every interaction reflects the elegance and refinement of L’Oréal Luxe. This includes monitoring in-store merchandising and quality standards.

We Are Looking For

We are looking for a dynamic and results-driven individual who can inspire teams and build strong business relationships. You're a great fit if you thrive in a fast-paced environment and have a genuine appreciation for the luxury space.

• You demonstrate strong leadership skills to guide and develop high-performing retail teams.
• You possess excellent business acumen, with the ability to analyse performance and identify strategic opportunities.
• You are an expert in building customer loyalty, fostering lasting relationships with both consumers and retail partners.
• You excel at driving retail sales, with a proven ability to achieve targets and grow market share.
• You have a flair for education and people development, empowering your teams with the knowledge and skills they need to succeed.

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative.