Lead a vibrant, diverse brand community. Foster an inclusive team culture. Combine commercial performance with the edgy, self-expressive heart of the Kiehl’s brand. Thrive on the thrill of converting high footfall into financial success. 

☕ Forget everything you know about rigid beauty counters.

At our brand-new London flagship home on Carnaby Street, we aren't just selling skincare—we are building a vibrant, self-expressive community hub. Our cool NYC-style lounge space is retail redefined.

We are looking for an extraordinary, high-energy Flagship Store Manager to lead the Carnaby Crew and shape the retail team of the future. 🚀

What You’ll Do

• 👥 Lead & Inspire: Recruit, develop, and foster a diverse, inclusive, and high-performing team.
• 📈 Drive Performance: Combine your commercial acumen with creative retail strategies to exceed flagship sales, conversion, and transaction targets.
• ☕ Host the Community: Execute high-impact brand activations and manage the customer experience.
• ✨ Retail Excellence: Keep visual merchandising pristine and master operational systems with absolute precision.
• ⚡ Collaborate & Trend-Spot: Partner closely with Head Office to react instantly to fast-moving beauty, cultural, and social media trends

What you’ll need

Knowledge

• Retail landscape
• Flagship management
• Team leadership
• Skincare ingredients and service excellence
• The latest beauty & social trends

⚡Skills

• People engagement & leadership
• Service excellence & storytelling
• Expertise

Key Stakeholders

• My Area Manager
• My Regional Retail Director
• Head of Activation, BA Experience & Education Teams

Our Recruitment Journey: The Road to Carnaby 🗺

We do hiring differently. To find our Retail Team of the Future, we've designed a social-first, highly interactive casting process:

• 📩 PHASE 1: Apply! Submit your CV today. We can’t wait to hear your story.
• 🎬 PHASE 2: Video & Content Submissions (Week Commencing July 13th) Show us your personality! You’ll receive a brief to create two short, high-energy videos for your Round-1 interview.
• ⚡ PHASE 3: The Chemistry Class (Week Commencing July 27th) It’s time to meet in person! Join us for a live, highly interactive, and collaborative casting experience.
• 🏆 PHASE 4: The Final Pitch & Traditions (Week Commencing August 3rd) The final stretch. You'll tackle a customized Content or Business Brief designed for our future leaders, leading straight to onboarding!

Ready to Make Carnaby Your New Home?

If you are ready to combine commercial brilliance with the edgy, self-expressive heart of the Kiehl’s brand, we want to hear from you.

👉 Click "Apply" now to secure your spot in our July Chemistry Class!

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