Are you passionate about people and skincare? Do you love developing a team to build connections with clients and help them achieve their skincare goals? We are looking for a full-time Boutique Manager to manage our beautiful Chatswood Boutique!
Kiehl’s was established in 1851 as an apothecary in the East Village of New York. We are customer-focused, rich with skincare expertise that is rooted in our pharmaceutical heritage and combine the best of nature and science to achieve healthier, younger-looking skin. Personalized consultations and expert skincare knowledge, ensuring we offer a bespoke routine of our beloved formulas. Our team at Kiehl’s embody our distinguishing values bringing our heritage and ethos to life in-store with their customers.
YOUR MISSION
Lead by example to engage, motivate and develop your team to deliver outstanding customer service and achieve sales targets.
You are a real people person and love meeting new people and taking them on a personal journey to make them feel amazing. Our teams demonstrate a spirit for adventure and passion for developing personal and genuine connections to build trust and loyalty.
You will be responsible for dealing with customer complaints, ensuring all issues are investigated and resolved.
You will track sales objectives and business plans.
Meeting and greeting prospective customers in-store to have skin consultations, demonstrating empathy and sharing expertise and product knowledge that could ultimately change their lives.
You will proactively approach customers in a warm and friendly manner to provide exceptional customer experience, sharing your knowledge of our fine skincare formulations and latest innovations with individuals, educating customers to focus on well-being and nurturing their skin.
To master Kiehl’s product knowledge, current beauty trends and skincare application techniques
You will possess an entrepreneurial spirit and want to contribute to your wider team and business through offering ideas to help strengthen the team and the business itself.
WHAT WE PROVIDE
- Extensive Training and Development: Kiehl's provides a robust training program, to build your skincare expertise. This empowers you to excel in your role and pursue career advancement through development programs.
- Positive and Supportive Work Environment: Kiehl's fosters a people-focused culture that values teamwork, genuine connections, and individual contributions.
- Opportunities for Growth and Advancement: Kiehl's actively supports employee career progression with various development programs.
- Be Part of a Global Beauty Leader: As part of the L'Oréal family, you'll contribute to "creating the beauty that moves the world." This involves reaching a global audience and promoting sustainability and inclusivity within the beauty industry.
DISCOVER L'ORÉAL LUXE
In the L’Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aēsop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND
The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative.