Unleash Your Potential at L'Oréal's Beauty Tech!
For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.
Today, L’Oréal includes more than 2,000 tech positions and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.
Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.
A Day in the Life
Our Global HR Tech Team manages a set of digital services for employees, managers, and HR teams all around the world.
In this role, you will be pivotal in enhancing our employee experience by leading the deployment of our ServiceNow HR Service Delivery (HRSD) platform. You will steer this key transformation project from start to finish, ensuring it meets the strategic needs of our HR and Tech organizations.
What you’ll do
Strategic Steering & Roadmap
- Ensure continuous successful Service Delivery and consistency for our Global Applications: One Profile and One Payroll, as well as steering the roadmap forotherHRand Corporateapplications.
- Govern the backlog of incoming demands, work with Business Owners on their prioritization, and ensure the proposed solutions are delivered ona timelybasis in line with the Core Model.
- Stay informed about emerging trends in HR technology and contribute to the development of HR Tech strategy and governance.
Global Governance & Community Leadership
- Lead the Global HR Tech Service Delivery Community, creating the process framework and fostering collaboration between all Zone HR Tech teams.
- Lead the Group-wide Service Delivery Governance and provide strategic reporting on global incident trends to senior IT leaders.
- Define, govern, and manage the support services within the defined standards (KPIs and SLAs). Ensure that best practices are standardized and followed globally.
Operational Excellence & Crisis Management
- Lead the Project: You will develop and execute a comprehensive project plan, managing scope, resources, budget, and timelines to successfully deploy the ServiceNow HRSD solution.
- Drive Service Excellence: You willmonitorservice delivery, manage major incidents, and analyze performance metrics (SLAs/KPIs) to ensure a high-quality service for all users and continuous improvement.
- Collaborate and Influence: You will build strong partnerships with key stakeholders, including HR and IT leaders, and manage relationships with third-party vendors to drive performance and innovation.
- Innovate and Integrate: You will oversee technical integrations, such as supporting integration between Service Now and HRISsystem(SuccessFactors), and champion change management to ensure smooth adoption of new processes and systems.
THIS IS WHAT YOU WILL NEED TO SUCCEED!
You're a great match for this role if you are curious, collaborative, and eager to make an impact. We're looking for someone with an innovator's mindset and a proactive, team-oriented spirit.
More specifically, we are looking for:
- Proven Project Management skills with experience leading large-scale HRIS or IT projects.
- Excellent Stakeholder Management and the ability to collaborate effectively with cross-functional teams and third-party vendors.
- Strong Service Deliveryexpertise, with a solid understanding of ITIL processes, incident management, and performance metrics.
- Experience in Change Management, with the ability to guide teams through process governance andnew technologyadoption.
- In-depth HRIS Knowledge and technical understanding of platforms like ServiceNow, along with experience with APIs and data analytics tools (Power BI).
LET US GIVE YOU 6 OTHER REASONS TO JOIN US!
Joining L'Oréal means joining a company that:
- Invests in Techand positions its Tech teams at theheart of its digital transformation strategy.
- Allows its employees to have areal impact, to test their ideas, toinnovateand to build our future.
- Offers aHybrid Work Policy:3 Days in Office, 2 Days Work from Home
- Provides many benefits:VIP staff shopoffering our products at a preferential rate, a company restaurant & gym, 60% reimbursement of transportation subscription, a work council offering lots of employee discounts (social & cultural activities, holiday vouchers etc.) and much more!
- Deliversapowerful and innovative HR policy: dynamic mobility policy, significant investment in employee training, regular re-evaluation ofremuneration,numerousinnovative HR measures: Time Savings Account,paternity leave, Citizen Day, etc.
- Isan Equal Opportunity Employerand takespride in adiverse environment. We would love to find out more about you as acandidateand we do not discriminate in recruitment, hiring, training, promotion, or other employment practices.The beauty we find in our differences gives us the freedom to go beyond.That’sthe beauty of L’Oréal.
Want to learn more about L’Oréal Beauty Tech? Click here.