FRAGRANCES RETAIL EDUCATION MANAGER

Key Job Accountabilities

Strategy & Planning:

• Develop and execute the local category education strategy: This involves creating a yearly calendar, defining performance targets, and ensuring alignment with overall business objectives.
• Manage KPIs: Monitor and analyze key performance indicators related to retail education. Identify areas for improvement and implement necessary changes.
• Collaboration: Work closely with various departments to ensure training materials and programs are aligned with business needs and best practices are shared. Act as the key point of contact for Zone and DMI stakeholders.
• Content Localization: Adapt and translate global and zone-level category and brand content for local relevance.

Implementation & Training:

• Training Delivery: Conduct and facilitate trainings sessions for retail partners, focusing on product knowledge, selling techniques, and brand messaging.
• Coaching & Development: Provide coaching on-the-job support to category experts to enhance their skills and knowledge.
• Content Creation: Develop engaging and informative content for various training formats, including online modules, in-person sessions, and social media platforms.
• Training Coordination: Manage training calendars, logistics, and resources to ensure smooth and efficient execution.

Analysis & Optimization:

• Performance Tracking: Regularly audit retail education KPIs (e.g., CXE, levels of BA per brand, expert numbers) to identify areas for improvement.
• Best Practice Sharing: Share best practices and insights with zone and DMI stakeholders to enhance overall training effectiveness across regions.
• Content Evaluation: Evaluate the effectiveness of training materials and programs, making adjustments as needed to maximize impact.

Key Requirements:

The ideal candidate for this role will possess a strong combination of experience, skills, and personal attributes:

Experience:

• Proven experience in retail education, preferably within the cosmetics or beauty industry
• Make up artistry

Skills:

• Strong understanding of O+O (Online + Offline) learning principles: Experience designing and delivering blended learning experiences.
• Retail Expertise: Deep knowledge of retail operations, sales techniques and customer service best practices.
• Social Media Savvy: Familiarity with social media platforms and their use in retail education and marketing.
• Content Creation: Excellent written and verbal communication skills with the ability to create engaging and informative training materials.
• Pedagogical Skills: Proven ability to effectively deliver training and coach individuals to improve performance.
• Project Management: Strong organizational and planning skills, including budget management and event coordination.
• Cross-functional Collaboration: Ability to effectively collaborate with various stakeholders across different departments and levels.

We offer:

• Friendly and dynamic work atmosphere in diverse environment of the market beauty leader
• Plenty of opportunities to grow – cross-divisionally and functionally
• Rich e-Learning package
• New Activity Based Working & sustainable office in the heart of the city
• Dedicated Buddy from day one!
• Attractive benefit package including: sports card, private health care, life insurance, pension package and internal boutique with a discount, product allocations and many more
• Share in profit
• Community engaged in Sports and CSR activities

We are open to candidates with disabilities.

If you would like to participate in the above-mentioned recruitment process, it is mandatory to include in your resume the following closes:

“ I agree to the processing my personal data by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw included in the CV, recruitment form and other application documents for the purpose and the scope necessary to carry out the recruitment process for the position“*

[ ] I agree to the processing of my personal data included in the CV, recruitment form and other application documents for the use in the future recruitment by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw.

*- mandatory field

Information clause

The controller of  personal data is L’Oréal Polska Sp. z o.o with its registered office in Warsaw (00-844) at Grzybowska 62. Contact with the Data Protection Officer and additional information about the personal data processing carried out by the Company is possible via e-mail address: [email protected].

The processing of personal data is carried out for the purpose of the recruitment process in accordance with Article 6(1)(c) of the General Regulation on Personal Data of 27 April 2016, (hereinafter GDPR). Data processing to a wider extent than resulting from the provisions of labour law, for the purposes of the future recruitment processes will be carry out on the basis of the given consent with accordance with Article 6(1)(a) of the GDPR.

Your personal data will not be disclosed to other entities without your prior consent. Your personal data may be made available and at the request of entities authorized to do so under the law. The controller may, by means of a written contract, entrust to another entity the processing of your personal data to the extent and for the purpose necessary to perform the service. Your personal data will not be transferred to a third country/international organization.

Your personal data will be kept for a period of 2 years from the end of the recruitment process – in which case these data will be processed until the consent is withdrawn.

You have the right to access their data, rectify, delete, object, limit processing and transfer. Your consent may be withdrawn at any time. Withdrawal of the consent will not affect the lawfulness of the processing of your personal data that was made on the basis of your given consent before its withdrawal. A declaration of withdrawal of the consent to the processing of your personal data should be sent to the e-mail or postal address indicated above.

You have the right to lodge a complaint to the President of the Personal Data Protection Office if you feel that the processing of your personal data violates the provisions of the GDPR.

Provision of personal data is voluntary but necessary for the participation in recruitment process. Failure to provision of personal data will result in the inability to participate in the recruitment process.