Data-Driven Experiences Manager

“Being part of L'Oréal Chile is being committed to Diversity, Equity & Inclusion in its infinite forms of beauty, personalities, cultures, ethnicities, origin, identity, religion, age and disability.”

Are you ready to empower people and transform the future of beauty?

⸻

WHO WE ARE

At L’Oréal, the world’s #1 BeautyTech company, we’re reinventing the future of beauty powered by data, technology, and people. With more than a century of leadership, we continue to push boundaries — and we want you to be part of it.

⸻

A DAY IN THE LIFE

As our Data-Driven Experiences Manager reporting to our CMO director, you will define and lead the strategic vision for creating exceptional consumer experiences fueled by data-driven insights. Your goal will be to drive business growth and enhance consumer loyalty within the Chilean beauty market. You will orchestrate execution through internal teams and external agencies.

You will also lead on the:

• Develop and implement the data-driven experiences vision and strategy for Chile, aligning with global and local objectives, in collaboration with divisional CDOs. This includes acquisition, activation, and leveraging of consumer beauty data (both identifiable and non-identifiable).
• Lead and empower the data-driven experiences team, fostering operational excellence and professional development.
• Oversee and manage relationships with external agencies providing technical support, ensuring alignment with the overall strategy and optimizing resource allocation.
• Ensure adherence to Group policies regarding data processing, guaranteeing data privacy and security. Act as the point of contact for the regional team on data-driven experiences matters.
• Promote a data-driven culture within the organization, leveraging data analysis to generate actionable insights and optimize strategic decision-making, focusing on enhancing consumer experiences.
• Monitor emerging trends in CRM, data analysis, and related technologies, specifically those impacting consumer experiences. Identify innovation opportunities and anticipate future business needs.
• Collaborate closely with relevant departments, especially those focused on customer interaction and marketing, to integrate the data strategy across the organization.
• Define and track key performance indicators (KPIs) to measure the success of the data-driven experiences strategy, focusing on metrics like customer satisfaction, engagement, and lifetime value. Produce regular reports for senior management.

⸻

REQUIREMENTS

• Proven experience in a data-driven decision-making leadership role, focused on enhancing customer experiences.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management capabilities.
• Expertise in data analysis, CRM, and relevant technologies, especially those related to personalization and customer experience management.
• Fluency in English

WHO YOU ARE

• An integrator: with capacity for relationships and transversal influence.
• An entrepreneur: who can manage ambiguity and frustration.
• A strategist: with transversal leadership capacity.
• An innovator: who can apply creativity and innovation in the different tasks assumed.
   

WHAT WE OFFER

• A place for you to leave your comfort zone and grow beyond your potential (here, you´ll be encouraged to try new things and take risks!).
• Flexible work arrangement.
• An environment where people of every ethnicity, social background, age, gender, religion and sexual orientation, as well as people with disabilities are accepted, can speak up, will thrive, and are celebrated.

What are you waiting for to be part of L'Oréal Chile?

Click on the following link if you want to know more about L'Oréal Chile: https://www.loreal.com/es-cl/chile/