POSITION:                Credit & Collections Specialist

DEPARTMENT:      Credit 

REPORTS TO:          AVP Credit and Pricing 

LOCATION:              St Petersburg, FL

SalonCentric National Operating Center (NOC)

10101 Dr. Martin Luther King Jr. St. N. Saint Petersburg, Fl. 33716

Job Summary:

Assists in the overall credit and collection process, providing analytical support for credit risk management and month-end reporting to corporate management. Work closely with our customer portfolios and obtaining payments for processing and required auditing.  Review customer orders; analyzing customer Account Receivable balances, status, and trends; to reconcile customer deductions and disputes in compliance with corporate policy. Building professional relationships within assigned portfolios.

Position Responsibilities:

• Review customer accounts to meet Accounts Receivable goals, DSO and Collection needs.  
• Research available internal and external reports related to assigned customer portfolio to determine any release of incoming orders using our credit risk policy to minimize our credit exposure.  
• Works cross functionally in a collaborative way to resolve customer challenges. 
• Contacting customers by phone, email and or mail to acquire payments on past due amounts, refund any credit(s) owed, address NSF and or Chargebacks in helping to reduce any bad-debt write-offs.
• Prepares month end reports, as well as customer specific projects as needed.
• Participate and contribute to our Accounts Receivable over-view meetings.

Requirements:

• Minimum 2 years demonstrated, credit, collection, customer service or accounts receivable experience.
• High school education or GED required.
• Proficient computer skills using Microsoft Windows, Excel and Outlook
• This role must be performed using a computer screen, keyboard, and mouse, in conjunction with operating a telephone.
• Detail oriented with strong analytical skills and problem-solving ability.
• Able to handle difficult or challenging credit / collection situations with diplomacy, tact, and professionalism.
• Able to work in a very fast paced environment and meet deadlines
• Possess effective interpersonal, oral and written communication skills.

What’s In It For You: 

• Competitive Benefit Package (Medical, Dental, Vision, 401K + match) 
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!) 
• Learning & Development Opportunities for Career Progression 
• Employee Resource Groups 
• Access to Mental Health & Wellness Programs  

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