Role Overview

The International Customer Care acts as the key inter-group interface, managing customer service, logistics, and supply chain operations between L'Oreal factories and L'Oreal affiliates (including hubs and Travel Retail).

This role combines the daily order execution with important responsibilities to ensure the compliance and seamless end-to-end international supply chain flows.

Key Accountabilities

Order & Delivery Management、Warehouse Management

• Manage the complete order processing cycle with overseas group affiliates, collaborating with S&OP tomonitorstock availability and align shipping schedules with business priorities.
• PerformwarehouseKPI analysissuch assaturation,andmanageactivities includingdisposal,and annualstock taking.
• Coordinateimportationdeliveryof materials, communicating daily withfactoriesand custom brokers toexpediteshipments.

Customs, Trade Compliance & Administration

• Oversee export/import documentation including Bill of Lading filing, Shipping Info entry, Packing Lists, Import Permissions, and Arrival Notices.
• Maintain MSDS/SDS documentation,conduct Dangerous Goods checks.
• Managetrade related data such asHS Code maintenance,OriginRegistrationand related compliancedocuments.
• Track and compile monthly transportation KPIs (Freight and Customs) andconductquarterlybusinessreviewswithforwarder.

IT & Systems Coordination

• ServeasaERPsystemuser, providing first-level supportandtroubleshooting
• Contributeto testing to ensure system readiness and process compliance along with the transformation.E.g.group transformation project, new marketrollout

Finance & Audit Support

• Support monthly accountingand financialclosing procedures for business units.
• Provide necessary documentation and support for Customs Audits, and Internal/External Audits.

◆Core Competencies Required

Tools & Systems: ERP Systems, Data & Office Tools - Advanced Excel skills is preferred, proficiency in Power BI for dashboard tracking.

Expertise: Practical knowledge of international transportation, trade compliance, HS code classification, dangerous goods handling, and FTA origin procedures is preferred.

Languages: 

• Japanese: Native-level(Mandatory: for close collaboration with 3PL vendors and domestic warehouses/plants).
• English: Business-level (Mandatory:strong communication, negotiation, and writing skills to liaise smoothly with S&OP, global supply chain teams, and overseas customs brokers).

Soft Skills:

• Data-oriented analytical mindset, strong agility to adapt to change, and robust problem-solving skills.
• Excellent cross-functional communication and stakeholder management skills to navigate complex, fast-paced international supply chain networks.