L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.

Kiehl's Since 1851 was founded as an old-world apothecary on New York's Lower East Side. From the beginning, our employees have personalized their contact with Kiehl's customers. Our preparations have always been made from the most natural ingredients found in every corner of the globe.

Today, we serve customers everywhere with skin and hair products made from very special natural ingredients. By combining proven methods with the latest innovations from around the world, we give our customers the high degree of quality and efficacy they've come to expect from Kiehl's for over 159 years.

We're offering you a great opportunity to join the Kiehl’s family as a Store Manager in downtown Ottawa.

Key responsibilities 

As a store manager you will:

• Lead and drive the team to achieve store business objectives. 
• Generate sales to achieve individual and collective sales target by applying outstanding service: Maximize selling opportunity. Monitor customer service level at brand standard. Derive action plans with team for improvements.
• Keep track on Retail KPIs and prevailing market information. Identify business strengths, opportunities at store level and coordinate with retail and training team for actions to maximize selling opportunity.
• Manage store-controlled expenses to budget (staff efficiency planning, cleanings, and office materials orders), identifying opportunities to increase contribution.
• Be responsible for managing daily, weekly, monthly operations at point of sales (POS) activities

Manage team: 

• Is responsible for recruitment in partnership with Area Manager and HR including onboarding of new BA 
• Motivates and inspire team to achieve store productivity objectives: provide weekly feedback, coach, and develop team member, Assess, and develop BAs’ competencies. 
• Ensures the individual and collective skills of the team are utilized effectively. 
• Schedule the staff with efficiency 
• Solve boutique operational issues with autonomy and develops positive neighborhood relationships. 
• Identify opportunities to drive traffic into the store through community and/or events 
• Demonstrate expert product knowledge (features, benefits, usage) and application techniques. In-depth understanding on service excellence and brand expectation on best-in-class service.
• Drive the store quality comply with merchandising guidelines

Professional &Technical Competencies 

• You are 18 years or older with a high school diploma
• You have 5+ years of specialty retail store management experience
• You have demonstrated success in driving sales by coaching and developing a team of direct reports
• You are entrepreneurial, resourceful, flexible, and can solve problems in a timely manner
• You possess strong written and verbal communication skills
• You have a thorough knowledge of the competitive landscape and can translate findings to positively impact business
• You have a passion for skincare and serving customers
• You are comfortable conducting skin care services on customers’ faces after being trained
• You have a flexible work schedule including nights, weekends, and holidays 
• High School Diploma is required, Bachelor’s degree preferred
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

Why Kiehl’s

• GROUP INSURANCE. Active and customizable as of your 1st day Basic coverage paid 100% by L’Oréal / Medical + Dental/ 3 coverage levels, individual/family /Life + Accident Insurance/ 2x base salary for each /Optional individual and/or dependent /Short + Long-Term Disability Insurance
• WELLNESS SPENDING ACCOUNT $500/year Employee, spouse, and children Expenses related to all elements of wellbeing, for example: Gym membership, fitness equipment, Childcare expenses, elder care expenses, etc. 
• FINANCIAL HEALTH Defined Contribution Pension Plan Defined Benefit Pension Plan Group RRSP Group TFSA
• VIRTUAL CARE 24/7 access to nurses, nurse practitioners, and doctors via the app or website Employee, spouse, and children Paid entirely by L’Oréal.
• LEARNING + DEVELOPMENT FIT Integration/ Integration Roadmap / Training related to your métier / Discovery, Lumina, TTM Extensive Learning Platform Financial 
• A very generous employee discount.

Kiehl's Since 1851 offers a unique and creative work environment where the focus is on customer service and education. Our range of specialty products, including skin and hair care formulas and bath and body products, to name but a few, is world-renowned and highly respected.

The people who make up the extended Kiehl’s family are committed to the standards of excellence and quality adopted and maintained over the years.

Kiehl’s is part of L'Oréal Canada and offers an extensive training program, a competitive salary and much more.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

 The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

 We are proud to be an equal opportunity employer.