Pick & Pack Team Leader

Location: L’Oréal Distribution Center

About the Job

Hello, we’re L’Oréal.
 We don’t just move boxes, we ensure every product reaches our consumers with precision, care, and operational excellence. If you’re passionate about leading frontline teams and elevating warehouse performance, this might be the opportunity you’ve been waiting for.

Join us on our mission to: Create the beauty that moves the world.
At L’Oréal, “Talent” is the core of everything we do. Our global success is powered by curious, agile, and driven people who bring beauty to life every day.

 A Day in the Life

As a Pick & Pack Team Leader, you will be at the heart of our order fulfillment journey, leading teams, optimizing processes, and ensuring every product leaving our Distribution Center is perfect and on time. You will:

Operational Execution

• Manage daily pick & pack operations with precision, ensuring high-quality output across picking, packing QC, consolidation, and dispatch.
• Drive performance to consistently achieve On-Time In-Full (OTIF) and meet or exceed order accuracy standards.

WMS & Inventory Management

• Utilize Manhattan WMS daily to execute and optimize warehouse transactions.
• Support cycle counts, manage stock adjustments, and drive shrinkage control initiatives to maintain inventory accuracy.

People & Safety Leadership

• Lead, motivate, and coach a team of shift operators to deliver strong performance and engagement.
• Plan and manage shift rosters to meet operational needs.
• Enforce strict EHS standards and ensure the safe use of tools, equipment, and warehouse systems.

Continuous Improvement & Collaboration

• Improve productivity metrics such as picks per hour through data-driven insights, training, and process enhancement.
• Lead root-cause analysis for operational variances and support internal/external audits.
• Work closely with Planning, Customer Service, Transport, Inbound, Outbound, and Inventory Control teams to ensure seamless end-to-end operations.

Collaboration & Communication

• Provide daily operational updates on pick & pack performance.
• Communicate clearly with management on issues, risks, and recommended solutions.

We Are Looking For

A hands-on, motivated leader who thrives on the warehouse floor, inspires frontline teams, and drives operational discipline. You have strong WMS skills, a continuous improvement mindset, and a passion for quality and safety.

Key Skills & Experience

• Strong expertise in warehouse operations and inventory management.
• Daily, practical proficiency in Manhattan WMS.
• Proven leadership capability in managing frontline shift-based teams.
• High commitment to quality, safety, and process rigor.
• Strong data-driven problem-solving skills, particularly with KPIs such as picks per hour, accuracy, and inventory levels.

What You’ll Need (Required Qualifications)

• Prior supervisory experience in a fast-paced warehouse or distribution environment, specifically in pick & pack operations.