For over a century, L'Oréal has been singularly devoted to the business of Beauty, driven by energy, innovation, and scientific excellence. Our mission is to offer every individual worldwide the best of beauty, encompassing quality, efficacy, safety, sincerity, and responsibility, to satisfy the diverse needs and desires of all.

At L'Oréal, our IT teams are at the forefront of digital transformation, designing and building high-performance solutions across all our business sectors. We're constantly innovating, from crafting engaging websites and e-commerce platforms to developing advanced algorithms and predicting market trends. Our IT professionals lead the charge in areas like IT retail, CRM, data analytics, artificial intelligence, cybersecurity, Cloud infrastructure, and E-Marketing. Join a dynamic team where continuous learning is a given, as technology evolves at the speed of light!

About the Role:

Reporting directly to the Chief Technology Officer (CTO) Infrastructure Americas, the Infrastructure Operations & Finance Business Platform Lead will spearhead the strategy, operations, and project delivery for our critical manufacturing and logistics infrastructure across the Americas Zone. This pivotal role oversees the infrastructure supporting our Factory and Warehouse shop floors, industrial endpoints, and essential back-office functions.

You will play a central role in shaping and implementing global and zone-level infrastructure strategies for all L'Oréal manufacturing plants and warehouses in the Americas. This leadership position demands strong cultural intelligence, exceptional budget management skills, and a keen focus on maintaining key performance indicators (KPIs) for service delivery. You will be instrumental in ensuring the seamless operation of IT services and the successful execution of IT projects throughout the Americas, managing large, geographically dispersed teams across eight countries.

Key Responsibilities:

• Strategic Partnership & Influence: Actively participate in Global Ops & Fin Business platform steering committee meetings, contributing to strategic direction and providing crucial feedback on the Americas Zone experience to the Global team.
• Regional IT Leadership: Serve as the Infrastructure Lead for Latin America, acting as a vital liaison between IT leadership in Latin America and the broader Zone Infrastructure Team.
• Operational Excellence: Oversee and manage all day-to-day operational tasks related to service delivery within the Americas zone, ensuring high availability and performance.
• Performance Management: Develop, monitor, and maintain comprehensive KPIs to measure the effectiveness and efficiency of service delivery across all managed platforms.
• Process Improvement: Collaborate closely with cross-functional teams to identify areas for continuous improvement and implement strategic process enhancements.
• Financial Stewardship: Manage and oversee budgeting activities, ensuring strict adherence to financial guidelines and achieving targeted financial objectives.
• Project Leadership: Lead and coordinate critical project delivery initiatives from conception to completion, ensuring timely execution, successful implementation, and achievement of project goals.
• Stakeholder Communication: Provide regular, insightful updates and reports to senior management on the status of service delivery, project progress, and key performance metrics.
• Continuous Improvement Culture: Foster and champion a culture of continuous improvement, driving efficiency, innovation, and effectiveness in all service delivery processes.
• Industry Expertise: Stay abreast of the latest industry trends, technologies, and best practices in service delivery management and infrastructure operations.

What We Are Looking For:

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.
• Minimum of 5 years of progressive experience in a similar leadership role, managing large, multi-country teams within an IT infrastructure or service delivery context.

Skills & Competencies:

• Project Management Expertise: Demonstrated strong project management skills, with a proven ability to successfully manage multiple complex projects simultaneously.
• Technical Acumen: Solid technical grounding in IT Service Management (ITSM), platform architecture, and networking concepts. Experience with cloud infrastructure (AWS, Azure, GCP) and industrial IT environments is highly desirable.
• Analytical & Problem-Solving: Exceptional analytical and problem-solving abilities, with a capacity to navigate complex technical and operational challenges.
• Leadership & Team Management: Proven strong leadership and team management skills, with experience in motivating, developing, and guiding diverse teams.
• Communication & Interpersonal Skills: Outstanding communication and interpersonal skills, capable of effectively engaging with technical teams, business stakeholders, and senior leadership across different cultures.
• Financial Management: Proficiency in budgeting, financial forecasting, and cost management related to IT operations and projects.
• ITIL Framework Knowledge: In-depth knowledge of the ITIL framework and its practical application in service delivery.
• Adaptability: Ability to thrive and lead in a fast-paced, dynamic, and sometimes ambiguous (VUCA) environment.
• Cultural Intelligence: Demonstrated ability to manage and lead multicultural teams, fostering an inclusive and collaborative work environment that values diversity and promotes equal opportunities for all team members.
• Language Skills: Spanish language proficiency is a significant advantage.

What’s In It For You:

We believe our employees are our greatest asset. When you join L'Oréal, you become part of a global family dedicated to innovation, growth, and making a positive impact. Our comprehensive benefits package is designed to support your holistic well-being and professional development:

• Health & Wellness: Robust medical, dental, and vision coverage to keep you and your family healthy.
• Financial Security: Generous 401K plan and a pension plan to help you plan for your future.
• Work-Life Balance: Enjoy paid company holidays, a competitive paid vacation policy, a vacation buy program, dedicated volunteer time, and refreshing summer Fridays.
• Exclusive Perks: Gain VIP access to L’Oréal’s internal shop for discounted products, and receive a monthly mobile allowance.
• Continuous Learning & Development: Unlimited access to e-learning platforms, engaging lunch & learn sessions, valuable mentorship programs, and more to fuel your professional growth.
• Innovation & Collaboration: Opportunities to participate in Think Tanks and Innovation Squads, contributing directly to L'Oréal's future.
• Mental Health Support: Access to comprehensive mental health and wellness programs because your well-being matters.

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

• Position based in México.