Junior Digital Acceleration Manager

Location: SA and SSA

Reporting To: Digital & Advertising Manager: SA

About L'Oréal:

L'Oréal has devoted itself to beauty for over 100 years. With its unique international portfolio of 36 diverse and complementary brands, the Group generated sales amounting to 41.18 billion euros in 2023 and employs 90,000 people worldwide. As the world’s leading beauty company, L'Oréal is present across all distribution networks: mass market, department stores, pharmacies and drugstores, hair salons, travel retail, branded retail, and e-commerce. Research and innovation, and a dedicated research team of 4,000 people, are at the core of L'Oréal’s strategy, working to meet beauty aspirations all over the world. L'Oréal’s sustainability commitment, “L'Oréal for the Future,” sets ambitious sustainable development objectives across the Group’s value chain.

Role Overview: The Junior Digital Acceleration Manager will be a key supporting member within our CDMO team, contributing to the effective management of content tooling and operations, assisting in leveraging CDMO A&I efforts across the divisions, and supporting robust digital compliance efforts. This role is ideal for a proactive individual eager to develop their skills in digital strategy, operations, and compliance within a dynamic and innovative environment, gaining hands-on experience and contributing to the overall media and advocacy successes of L'Oréal.

Key Responsibilities:

1. Content Strategy, Tooling & Operations Acceleration

• Digital Platform & Tech Ecosystem Management: Support new platform launches, trainings and management of L'Oréal's content, media and advocacy tech ecosystems and other digital tooling, helping to ensure these tools facilitate efficiencies and scale across the business. 
• Workflow & Process Contribution: Contribute to the design and implementation of innovative frames and processes that prioritize end-user experience of the CDMO tools, aiding in onboarding of teams and adoption of the tool’s usage across the organization.
• Content Management & Support: Assist teams in the oversight of content production processes, supporting the establishment of efficient workflows for each tool. 
• Tool Success Measurement and Reporting: Measure the success of the tool within the business by developing and reporting on key factors of each tools success. 

2. Multi-Divisional A&I Support

• A&I Strategy Support: Assist in the implementation and adherence to the strategic A&I Onefluence framework and adoption within the business. 
• Trend Activation Support: Using of tools to spot trends and drive activation thereof. 
• Influencer Management & Activation Support: Support multi-brand in driving A&I Acceleration on key BETs to win engagement, brand love, and cultural relevance in our Onefluence communities. 
• A&I Process Support: Support the teams in further understanding alignment to the businesses A&I process. 
• Cross-Functional Collaboration: Animate interactions within the local community and support engagement on A&I topics, collaborating with various teams to understand analytical and tool needs.
• Values Match: Be the custodian of the L'Oréal A&I values match process in ensuring compliance within the advocacy space. 

3. Digital Compliance & Governance Assistance

• Digital Compliance Support: Assist in ensuring all digital platforms, and operations strictly comply with relevant local regulations and L'Oréal's internal policies.
• Agency Management Support: Support the oversight of our Onefluence (Agency Management) for compliance and contributing to building new practices on agency and process workflows.
• Risk Management & Policy Adherence: Assist in conducting regular audits and risk assessments to identify potential compliance gaps and IP/UGC issues. Support the adherence to internal digital compliance policies.
• Responsible Digital Content: Liaising with teams to ensure that all digital content created and published by them adheres to principles of responsibility, ethics, and legal compliance.
• Upskilling & Training Support Governance: Assist in efforts to continuously upskill our teams and agencies on L'Oréal's governance requirements. 

Qualifications:

• Education: Bachelor's degree in Marketing, Digital Communications or similar. Relevant certifications are a plus.
• Experience:
  • 1-3 years of experience in digital content management, digital marketing, digital analytics, or digital compliance roles, preferably in a fast-paced environment.
  • Familiarity with content management systems (CMS) and an understanding of the broader digital platform & tech ecosystem.
  • Basic proficiency in digital analytics tools (e.g., Google Analytics, Adobe Analytics) with a desire to learn and apply data for insights.
  • Basic understanding of digital compliance frameworks and regulations. 
  • Experience in supporting agency relationships or project coordination. 
• Key Skills:
  • Problem-solving: A proactive and curious approach to identifying and addressing digital and operational challenges.
  • Data Analysis & Data-driven Thinking: Eagerness to explore and analyze data, with a foundational ability to derive insights and contribute to data-driven decisions.
  • Content Management Awareness: Basic understanding of content lifecycle, tooling, and optimization concepts.
  • Advocacy & Media Performance Monitoring: Interest in monitoring digital asset performance and understanding KPIs.
  • Adapted Communication: Good listening and communication skills, with a willingness to learn how to tailor messages to different audiences.
  • Stakeholder Interaction: Ability to interact effectively with colleagues and stakeholders, supporting collaborative efforts.
  • Creative Thinking: Openness to new ideas and approaches in digital content and strategies.
  • Digital Platform & Tech Ecosystem Aptitude: Quick learner with an interest in understanding interconnected digital platforms and tools.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and contribute to projects.
  • Regulatory Awareness: Eagerness to learn about digital regulations and industry best practices.
  • Artificial Intelligence Fluency (AI Fluency): Interest in understanding core AI concepts and how they can support business processes, with an emphasis on trustworthy AI principles.