At L’Oréal, customer experience is key and our Field Coaches are there to develop the most effective and motivated beauty retail staff, delivering Retail Excellence.

ABOUT THE JOB

• Deliver exceptional training programs to retail teams, focusing on product knowledge, sales techniques, and brand storytelling
• Coach and mentor store personnel to deliver a world-class customer experience
• Conduct regular store visits to monitor performance, identify opportunities for improvement, and ensure brand consistency
• Analyse sales data and provide insights to optimise strategies
• Build strong relationships with retail partners, fostering collaboration and mutual success.

ABOUT YOU

• Proven experience in retail management or training within the beauty industry, preferably with luxury brands
• Strong understand of beauty trends and customer needs
• Exceptional communication, presentation and interpersonal skills
• Ability to travel to key locations in Melbourne CBD, Chadstone, Highpoint and Doncaster
• Proficiency in sales techniques and retail best practices.

ABOUT THE PERKS

• Direct Impact on World-Class Customer Experience and Brand Success
• Immersive Experience within the Elite World of Luxury Beauty 
• Exceptional Opportunities for Professional Development and Skill Mastery
• A Dynamic, Travel-Rich Work Environment with Diverse Engagement

ABOUT THE DIVISION:

In the L’Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND 

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.