Title: Customer Marketing Manager, Ulta, L’Oreal Dermatological Beauty

Division: L’Oreal Dermatological Beauty Brands

Location: Hudson Yards, NY

Reports to: AVP – Customer Marketing 

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin. 

Summary: 

The Customer Marketing Manager role supports the Field Sales team in managing key Account(s). Manager’s role is to work with both internal and external partners in the development and execution of go-to-market brand-strategies for their specific account.

Roles & Responsibilities/Key Results

• Primary focus is to lead Customer marketing plans aligned with national brand and account-specific priorities. This includes Customer marketing programs, In-store events, displays, Retailer conferences and events & creative content for in-store displays, media and social. 
• Support NAM(s) in development, implementation, and execution of promotional strategy at retailer by assisting in the maintenance of promotional grid and will regularly meet with Retailers and third-party support ensuring in store execution.
• Regularly communicates with Field & Training teams to share Account specific support plans and changes. In addition, Manager will partner with Field & Training team to identify in store event opportunities to support consumer sampling and sales growth.
• Own and maintain specific Customer Marketing budget aligned with Marketing brand partners and Finance contacts.
• Assist NAM(s) with analyses and recommendations for account specific programs and events.
• Contribute to business ownership by proactively addressing gaps and opportunities and provide recommendations to NAM(s) to help grow the business.
• Interact with multiple teams directly at the Retailer such as Buying Team, Category Managers, Inventory associates, Merchandising contacts and more to help execute L’Oreal customer initiatives.
• Work closely with Brand Marketing, Media, Education Development & Training teams[ZA1]  to develop effective support plans and ensure that national strategy is aligned with needs of the retailer
• Manage the development of promotional materials with internal teams and ensure proper execution at retail such as creative implementation for Personalization programs and other.
• Category expert for the brand and competitive products at retail customer.[ZA2] 

Job Scope

Knowledge

• Strong understanding that both the customer (Ulta) as well as the consumer (customer) are at the heart of all strategic planning and business decision making.
• Candidate should have a National understanding of the consumer-packaged goods industry as well as experience in the mass-retail environment.
• Candidate should have solid understanding of digital media and social landscape to build 360 plans. 
• Ideal candidate is someone with an entrepreneurial mindset, comfortable with ambiguity, and has the ability to be extremely flexible in an ever-changing environment.
• Candidate is someone who is both a strategic and analytical thinker with the ability to turn data into insights and identify new opportunities to grow the business.
• Candidate should possess solid knowledge of working with third-party vendors to build strong shopper-focused programs 

Customer Developer

• Manager assists NAM in developing comprehensive Account specific objectives and strategic priorities based off Brand’s National strategy with the goal to grow brands at key Retailer- contributing to the growth of Active Cosmetics Division and LUSA.
• Manager will assist NAM by proactively leading analytical projects focused on outcome project performance and provide recommendations for future opportunities.
• Manager will participant in strategic Retailer meetings including: Monthly business updates, Line-Reviews, & Joint-Business Planning.

Team Member

• Role is New York Headquarters based in order to regularly meet and collaborate with brand-Marketing teams, cross functional Operational departments (i.e. Supply-Chain, Demand Planning) as well other key departments such as Finance.
• Manager role requires the ability to travel to Retailer meetings and select conferences.
• Manager role requires the ability to interact and present to senior leaders.
• Team-player with a willingness to lead other team members through projects.

Category Support

• Identifies growth opportunities by partnering with third party vendor to create deeper dive analysis focused on top door performance, planogram analysis, display and event performance, new item and hero item evaluation, and Joint-Business planning tracking.
• Manager is considered an Account specific expert on key category analysis and performance including competitive brands and overall category knowledge.

Qualifications

• 4 year college degree
• Consumer Products background with 3-5 years of experience working with mass-retail in a sales, marketing, or category management capacity.
• Ability to travel up to 20% of time.

Mission Critical Competencies

• Ability to manage multiple projects across multiple brands
• Strong & effective business communication- written and oral skills
• Achievement Orientation
• Information seeking & problem solving mind set
• Adaptable/flexible in changing environment

Analytical Thinking

• Conceptual & Strategic Thinking
• Organizational Awareness
• Teamwork & Cooperation

    TTTechnical Skills

• Functional/Technical Expertise
• Industry knowledge
• L’Oreal product knowledge
• Advanced computer skills in Microsoft Suite (Word, Excel, PowerPoint, etc)

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs. 

Additional Benefits Information As Follows: 

Salary Range: $98,400-$140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) 

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)   
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)   
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)   
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)   
  • Employee Resource Groups (Think Tanks and Innovation Squads)   
  • Access to Mental Health & Wellness Programs    

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

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