As a member of Social & Advocacy team at Corporate Digital Marketing Division, our Corporate Social Intern would take part in multiple digital acceleration & social/ advocacy transformation projects, focusing on Advocacy, Affiliates & Livestream. Be ready to rock your internship with exciting and challenging scopes of work:

What you will be doing: 

ADVOCACY

1. Monitor & support in advocacy governance: paid influencers’ profile assessment, competitor activities watch, influencer campaign audit for excellence in execution.
2. Collect and analyze TikTok trends to provide engaging weekly newsletter for brands to timely adapt to social, advocacy & livestream contents.
3. Work with external vendors/ platforms for exploring potential partnership opportunities to scale up brand presence and visibility on social.
4. Support internal teams to brainstorm and build ideas for Brands’ projects/ campaigns regarding social & advocacy.  

CONSUMER CARE 

1. Monitor & support in consumer care governance: perform weekly and monthly care metrics audit to maintain & improve brand reply rate & CSAT score. 
2. Work with internal stakeholders to support manage end-to-end consumer care transformation projects: chatbot activation & conversational commerce capability.

LIVESTREAM

1. Collaborate with internal stakeholders to comprehend their livestream needs in order to assist in enhancing brand livestream experience.
2. Collaborate with Livestream Leads to create monthly livestream reports, analyze performance, and provide recommendations based on meticulously gathered data.

How the ideal candidate looks like:

1. Social media lover & trend enthusiast: Has the love for social media content & ability to stay updated with current social trends. Love TikTok contents is a huge plus.
2. Presentation and content production skills: ability to create guidelines, templates, visualization and demonstration.
3. Logical and critical thinking: ability to synthesize data to form strategic insights. 
4. Analytical skills: ability to analyze, interpret data and provide actionable insights. 
5. Good communication skills and teamwork: ability to work with multiple stakeholders, to influence and work as a team.
6. Determined and entrepreneurial: ability to start from scratch, take ownership & willing to test and learn.