Community Engagement Manager, CDMO

As a Community Engagement Manager, you will be instrumental in supporting the growth of L'Oréalistar (L’Oreal’s creator community) and elevating the capabilities of the creators within the community. This role focuses on developing and executing comprehensive upskilling programs, managing key partnerships, and orchestrating engaging events to foster a highly skilled, loyal, and engaged creator network.

A DAY IN THE LIFE

• Develop & Execute A Comprehensive Activation Calendar: Create and manage a holistic activation calendar that strategically plans and integrates all upskilling initiatives, community events, and partnership activities, ensuring a coherent and impactful schedule throughout the year for our creator community.
• Plan and Execute In-Person Events: Strategically plan and oversee quarterly in-person events across the country, designed to bring our L'Oréalistar creators together for networking, learning, and brand immersion. This includes onboarding and managing external agencies to ensure flawless execution of these key community events.
• Create In-Platform Upskilling content: Collaborate closely with our L'Oréalistar activation agency (SAMY) to design, create and implement an engaging in-platform upskilling journey. This will feature a consistent schedule of bimonthly educational posts & weekly trend content, providing our creators with continuous learning opportunities directly within their community platform.
• Host Virtual Masterclasses: Lead and host monthly virtual masterclasses, offering in-depth sessions focused on crucial topics such as brand guidelines, advanced social platform strategies, and cutting-edge content creation techniques, ensuring our L'Oréalistar creators remain at the forefront of digital excellence.
• Forge and Nurture Key Platform Partnerships: Establish and maintain strong relationships with Joint Business Partners (JBPs) such as Meta, TikTok, and YouTube. Leverage these partnerships to co-create and deliver specialized upskilling initiatives for our creators, including arranging, organizing, and executing annual co-branded community events with each JBP.
• Collaborate with Internal Stakeholders: Work proactively with key brand stakeholders across L'Oréal to understand their needs, align on content, and ensure all upskilling and engagement efforts effectively support broader brand objectives and creator campaigns within the community.
• Monitor and Report on Impact: Track key metrics related to creator engagement, skill development, and event success, providing regular insights and recommendations for continuous improvement of our community programs.

 WHO YOU ARE

• Comfortable working in a dynamic, fast-paced environment, capable of juggling multiple projects and stakeholders to build a thriving community.
• A strategic thinker with a passion for community building and empowering individuals through education and development.
• Someone with a deep understanding of the creator economy, influencer marketing trends, and the intricacies of social media platforms.
• An excellent communicator and presenter, able to engage and inspire diverse audiences both virtually and in person.
• Highly organised and detail-oriented, with proven experience in project and event management within a community context.
• Proactive and resourceful, always seeking innovative ways to enhance creator value and engagement.
• Proven experience in digital marketing, community management, or creator/influencer relations.
• Demonstrated experience in planning and executing successful community events, both in-person and virtual, with and/or without agency management.
• A proven track record of developing educational content or upskilling programs for digital communities.
• Mastery in public speaking and presentation design, with the ability to lead engaging workshops and keynotes. You excel at simplifying complex concepts into clear, actionable, and inspiring educational content for any audience
• Experience building and managing relationships with external partners, ideally with social media platforms or similar JBPs, to benefit a community.
• Strong understanding of various social media platforms (e.g., Instagram, TikTok, YouTube) and their creator ecosystems.
• Experience collaborating with cross-functional teams and managing stakeholder expectations within a community-focused role.

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

WHO WE ARE

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact. 

Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland.  It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people. 

HOW WE RECRUIT 

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal

We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.