Indefinido
BANGKOK
Bangkok
Retail - Operaciones
Jornada Completa
24-Dic-2024

Who are we?
 
 
At L’Oréal, there is never a dull day, the beauty lies in the freedom to go beyond with our empowering entrepreneurial culture. We take pride in developing young talents who have the passion and ambition to make an impact in the beauty industry
 
Join us on our mission to: Create the beauty that moves the world.
 
Being part of L’Oreal, “Talent” is the core of our business. L’Oreal group’s success is built upon the collaboration of brilliant minds.
 

 
You Will

Cultivate and Nurture relationships with high value clients to drive service, experiences, sales to enhance brand loyalty. This person will lead a team of Sales Advisors, providing guidance, training, and coaching to ensure the delivery of personalized and tailored individual client preferences.

Recruit Relevant Data:

  • Identify same location partners with proximity
  • Offer services to similar partners [landlords, concierge, in mall Department Store Boutique Managers and Head of Clienteling
  • Net working within local luxury field
  • Work on partnership strategy and yearly calendar to animate & generate traffic driver with relevant customer audience


Detect client Data Preferences: Data Analytics:

  • Implement and monitor the behaviour in store tracker (BA Portal) 
  • Know your top 30 clients
  • Work and liaise closely with CRM teams to leverage on key analytics to build action plan


Initiate VIP Experience:

  • Follow up on relevant moments to be address to VIP customers
  • Initiate events Active customer conversion by leveraging on in-store eventing for Hallmarks/New launches


Evaluate & Monitor Activations:

  • Monitor and coach store team and each BA’s on their clienteling KPI’s 
  • Weekly chat coaching per BA 
  • Provide strategy and all assets to the store team to always increase the level of service in the store
  • Evaluate perfornace of each BA and In Store event initiatives taken and leep improving the model to better scale

You Have

  • At least 5 years of experiences in luxury retails, customer service, or hospitality industries
  • Proven experience in a client-facing role within the luxury field
  • Proven ability to influence stakeholders across all levels
  • Strong leadership skills with the ability to coach and motivate a team
  • Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders 
  • Proficiency in CRM systems and ability to analyze data and draw actionable insights
  • Good English communication both written and speaking
  • Puedes inscribirte en un máximo de tres ofertas en un período de 30 días.
  • No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
  • Visita el apartado “Tu espacio de candidatura” para ver las ofertas en las que ya te has inscrito.
  • Por favor abstente de crear cuentas adicionales con emails distintos ya que es probable que tus cuentas se unifiquen y que tus candidaturas en curso se pierdan