Luxe Fragrance Brands Beauty Advisor
In the world of luxury, true artistry transcends boundaries and opens new perspectives. Our Luxe Fragrance Brands are at the forefront, bringing to life fresh, captivating, and avant-garde olfactory experiences that redefine beauty. Free-thinking beauty ahead of its time, driven by tech and creativity that offers new possibilities for self-reinvention.
When you love your work and the people you work with, amazing things happen…
Freedom to go beyond, that is the beauty of L’Oréal.
Are you passionate about all things beauty, with a special passion for the art of fragrance? Do you love making people feel amazing? Then we would love to connect with you!
Your Mission is to provide a meaningful & unexpected Luxury Fragrance experience and elevated services to customers within the retail environment and online, to achieve sales targets and build lasting customer loyalty.
Joining us…
- Act as a true Brand Ambassador, by constantly demonstrating the values and essence of our Luxe Fragrance Brands.
- Share your passion for beauty, product knowledge, and application techniques to customers.
- Demonstrate expert Fragrance knowledge with proficiency in application techniques and storytelling.
- Provide personalized fragrance advice and consultation to create a meaningful & memorable customer experience, through human connection and by leveraging brand storytelling & beauty tech tools.
- Build strong emotional bonds with customers and master customer profiling, thanks to active listening and reading between the lines.
- Generate sales to achieve sales target by applying brand selling methods and maximize selling opportunities by link-selling and cross-selling across our luxury portfolio.
- Capture customer data qualitatively and quantitatively for loyalty purposes in compliance with data applicable regulation.
- Stay updated on offline and online beauty and fragrance trends and competition.
- Upskill constantly to adapt to the luxe, beauty, and retail business evolution.
- As a team leader, you will step up on management responsibilities when the management is absent. Ensuring rotas are followed correctly, breaks don’t overlap, and ensuring the retail fundamentals are all in place, including site and stock.
- You will lead by example to the team, always giving good examples of service and sales.
Your profile
- You love to share your passion in beauty and fragrance, to connect with people, and accompany your customers on their journey of self-discovery and self-reinvention through scent.
- You are stimulated by sales challenges, creating perfect customer experiences.
- You take pride in building a genuine relationship with customers by giving personal and trustworthy advice.
- You are enthusiastic to converse with customers either face-to-face or online.
- You are open-minded, flexible, and agile, always eager to explore and learn new things.
- You are digitally at ease.
- You are willing to step up when the management team is not around and ensure standards are always met across the team.
Your KPIs
- Customer satisfaction: NPS/Customer Experience Score
- Sell-out target
- Productivity: IPT/AUS/Conversion rate/Daily transactions
- Data capture: # of new customers, # of updated
- Beauty Tech Services: # of services/day, WOB (Weight of Business), data capture
Your skills
Human Connection: Cross-channel empathy, adaptive & engaging selling, active listening
Customers Inspiration: Storytelling
Data Tools proficiency, Brand & categories knowledge, service orientation
With Purpose: Group & Brand engagement
People skills and empathy
Salary Range: $26 / hour to $34 / hour.
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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