About the AI & Tech Accelerator Team: At L'Oréal, our AI & Tech Accelerator Team is at the forefront of driving innovation, leveraging cutting-edge Artificial Intelligence and advanced technologies to revolutionize every facet of our business. We are a dynamic, fast-paced team dedicated to exploring, developing, and deploying AI-powered solutions that enhance customer experience, drive growth, optimize operations, and foster a culture of data-driven decision-making.
The Opportunity: We are seeking an exceptional and highly motivated individual to join our AI & Tech Accelerator Team as the AI Tech Transformation Manager. This pivotal role is not just about managing projects; it's about being the "face" and voice of our team, championing the adoption of AI and data solutions across L'Oréal Americas’ ecosystem. You will be instrumental in bridging the gap between technological innovation and organizational readiness, ensuring that our ambitious AI and tech initiatives are seamlessly integrated and embraced by our diverse workforce worldwide. This is a unique opportunity to shape the future of AI adoption within a global beauty leader.
Key Responsibilities:
- Strategic Change Management: Design, develop, and execute comprehensive change management strategies and plans for AI and data-driven initiatives, ensuring smooth transitions and high adoption rates across various business units and geographies.
- Innovation Integration & POC Engagement: Actively participate in fast-track Proof-of-Concepts (POCs) for emerging AI and tech solutions, providing strategic input on adoption pathways, change impact, and scalability to ensure successful transition from innovation to enterprise-wide implementation.
- Global Rollout Leadership: Lead the planning, coordination, and execution of global rollouts for AI and tech solutions, working closely with regional teams to localize strategies and address specific market needs.
- Organizational Enablement & Upskilling: Drive the learning and development agenda, establishing robust relationships with internal L&D teams to design and implement programs that upskill the organization in critical AI and data competencies. Identify learning needs and advocate for resources to build a future-ready workforce.
- Communication & Advocacy: Serve as the primary communication lead and ambassador for the AI & Tech Accelerator Team. Develop and disseminate compelling communications that articulate the vision, progress, and impact of AI and data initiatives to a global audience, fostering excitement and understanding.
- Stakeholder Engagement & Global Influence: Act as a key connector within the global data organization, building strong relationships with stakeholders across different zones (e.g., Americas) and global teams. Actively manage and enhance these global relationships, staying aware of global tool capabilities and roadmaps, and influencing their direction and prioritization where relevant to align with strategic transformation objectives. Facilitate collaboration and alignment on strategic roadmaps and initiatives.
- AI Innovation & Self-Service Enablement: Serve as a curious innovator and thought leader in generative AI applications. Lead efforts in prompt engineering, creating prompt libraries and best practices, and demonstrating the "art of the possible" with self-service AI solutions to empower employees and drive adoption.
- Roadmap Awareness & Alignment: Create awareness and understanding of both the Americas zone and global roadmaps for ongoing pipeline initiatives, ensuring transparency and alignment across all relevant parties.
- Impact Measurement & Reporting: Define clear metrics and report on the effectiveness of change management efforts, rollout success, and organizational readiness for AI adoption, demonstrating measurable business value.
- Cultural Transformation: Champion a culture of innovation, agility, and continuous learning, inspiring L'Oréal employees to embrace the opportunities presented by AI and emerging technologies.
Qualifications:
- Education: Bachelor's degree in Business, Technology, Communications, or a related field. Master's degree (MBA or equivalent) or a specialization in organizational change is highly preferred.
- Experience:
- 10+ years of progressive experience in Data/AI program leadership, change management or organizational transformation roles, with at least 5 years specifically focused on Data or AI-driven initiatives within a large, global enterprise.
- Proven track record of successfully leading multi-country rollouts of complex technology solutions and driving high user adoption.
- Experience working in a fast-paced, innovative environment, ideally within consumer goods or a related industry.
- Technical Acumen:
- Solid understanding of Artificial Intelligence (AI) and Machine Learning (ML) concepts, methodologies, and their practical application in business contexts.
- Familiarity with generative AI, large language models (LLMs), and hands-on experience or a strong interest in prompt engineering and creating effective AI instructions.
- Familiarity with the lifecycle of technology development, from ideation (e.g., POCs) to deployment and continuous improvement.
- Change Management Expertise:
- Demonstrated expertise in change management principles and methodologies (e.g., Prosci ADKAR).
- Strong background in developing and executing comprehensive communication and training plans for technology adoption.
- Certifications such as Prosci, PMP, or PgMP are a plus.
- Leadership & Communication Skills:
- Exceptional leadership, influencing, and negotiation skills, with the ability to inspire and align diverse teams toward common goals.
- Superior verbal and written communication skills, capable of articulating complex technical concepts and strategic initiatives to both technical and non-technical audiences, including executive leadership.
- Demonstrated ability to build strong relationships and manage expectations with stakeholders at all levels across different cultures and geographies.
Who You Are:
- A natural leader and influencer with strong interpersonal skills, able to build trust and foster collaboration across different functions, cultures, and seniority levels.
- Strategic and Visionary Thinker: Possess a strong ability to think strategically, anticipate future needs, and develop a long-term vision for AI and data adoption within the organization.
- Empathetic and Adaptable: Demonstrate high emotional intelligence, with the ability to understand and navigate diverse perspectives, and adapt approaches to manage change effectively in varied organizational contexts.
- Influential and Persuasive: Adept at influencing stakeholders at all levels, negotiating complex issues, and gaining buy-in for strategic initiatives.
- A Curious Innovator with a Passion for AI: You love exploring new AI capabilities, particularly generative AI, and are eager to get hands-on with prompt engineering to unlock new possibilities. You thrive on demonstrating the "art of the possible" and empowering others to leverage self-service AI solutions.
- Proactive and results-oriented, with demonstrated strong project management acumen, able to navigate ambiguity, solve complex problems, and drive initiatives to successful completion in a dynamic environment.
- Passionate about the potential of AI and technology to transform business and eager to empower others to leverage these capabilities.
- Have been in the trenches delivering best in class Data and/or AI projects having now built an understanding of the winning formula and watchouts.
WAIT, THERE IS MORE! LET US GIVE YOU 4 OTHER REASONS TO JOIN US!
Joining L'Oréal means joining a company that:
- Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
- Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
- Has a powerful and innovative HR policy.
- Has chosen to uphold strong values and to be particularly advanced from a social and environmental point of view (strong diversity and inclusion policy, L'Oréal for the Future program, commitment to numerous communities, etc.).
The L'Oréal Group is convinced that difference is a deep source of wealth, that allows everyone to grow, to challenge themselves and to go further.
We strongly encourage everyone to always dare and never censor themselves. Skills can always be learnt.
We will be delighted to exchange with you!
Ready to build the future of L'Oréal together? Apply now!