Key Job Accountabilities 主要職務
Mission: Improve our sell-out in line with Brand/ distribution channel strategy by training and developing Beauty Adviser mainly at POS on brand, product, service and retail competencies. Fostering POS efficiency in collaboration with sell-out management teams.
80% time minimum on the field.
Rolls-out global or customized training programs for each store and/or staff member, in cooperation with the retail business manager or retail director/Head of Retail and Area Manager, which can include 1:1, digital, POS training:
- Develops beauty adviser knowledge and competencies in one to one using coaching approaches
- Supports new BAs in on boarding phase
- Animates a community of BA to foster learning
- Participates to learning material /tools design and adaptation
- Impersonates and transmits the values of the brand and service attitude
- Stays up to date with competition knowledge ( products, learning methods, services, innovations)
- Masters POS system, system affinity and experience
- Contributes to sell out & retail efficiency
- Follows up ROI of learning actions vs sell out and build on going improvement
- Directly contributes to the POS selling activity during peak periods
- Contributes to improve sell out, providing regular feedbacks to Retail management teams
Main KPIs
Productivity: IPT/AUS
NPS/ CXE Score
Conversion rate
Brand specific Service KPI (Beauty Tech)
Must Have Aspects 必須項目
- "Metier" (専門分野) expertise (hair, skincare and make-up, fragrances…⇒SC/MU)
- Department stores‘ brand experience or department stores’ involvement/negotiation experience
- Brand and product knowledge
- Excellent knowledge of business environment and culture
- Persuasive presentation, excellent communication, and interpersonal & networking skills
- Passion for education, transfer of his her know-how and ability to engage teams
- Training delivery skills
- PC & Microsoft Office skills