Singapore, Central Singapore
Training & Education
Full - Time
21-Feb-2023

Key Accountabilities: 

 

Content Creation & Beauty Tech  

  • Responsible for creating &/or adapting learning content both online & offline 
  • Work closely with marketing on beauty tech launch to ensure roll out of training in timely manner 
  • Develop/Adapt 7 Service Steps 
  • Adapt & Customize Beauty Tech Service flow 
  • Managing Online learning journey path for BA 
  • Rollout & activation on POS 

 

BA Service Excellence 

  • Adapting DMI training programs (Skincare Expert & Premium Ambassador) to TR specific 
  • Drive BA engagements & promote online learning 
  • Adapting & implementing training program of Skin care Experts & Premium Ambassador to all region BA to elevate customer in – store experience 
  • To build in-store coaching methodology for EM & commercial team  
  • Facial Cabin & Hands massages service  

 

Transversal Projects (Corplevel) 

  • Support RXM (HK, MC & TW) on GS & Basic Trainings 
  • Support regions EM when needs arise 
  • Support / co-facilitate Corp Education team on transversal project roll out for different region as required 
  • Cooperate with other BU EMs on group projects when required. E.g. BA Seminars, Customer Experience, SRA 

 

Key skills Competencies:  

  • At least 5 years of relevant experience as Education Manager 
  • Regional work exposure  
  • Experience in Skincare/Aesthetic  
  • Passionate about content building 
  • Service excellence mindset  
  • Good with Microsoft PowerPoint  
  • Language proficiency: English & Chinese (both written & spoken) 


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