L'Oréal Canada is a wholly owned subsidiary of the L'Oréal Group, the world's leading cosmetics company.
Headquartered in Montreal, L'Oréal Canada has sales of over $1 billion in 2021 and employs over 1,400 people. The company has a portfolio of 35 brands covering all aspects of beauty and is present in all distribution channels: the consumer market, department stores, salons, pharmacies and branded boutiques.
Working in our Operations and Supply chain offers a global understanding of the group and a strong involvement in our business. L'Oréal Canada offers opportunities for career development and growth. In close proximity with other stakeholders in the company, you will create tools to act directly on our organization and improve its performance. Thanks to your expertise and customer awareness, you will lead projects that optimize partnerships with customers. In direct contact with our business, you are ready to take on challenges, manage complex situations and imagine solutions.
Your mission:
Under the supervision of the Customer Care Manager, you will be the contact person for the various L'Oréal Canada brands sold through Amazon. You will be in charge of Amazon's complete customer file, from an order management perspective as well as from a credit management perspective (validation of product quantities and prices, required date, request vs. forecast, cheque application, claim follow-up, etc.). You will also be responsible for creating various reports and participating in the development of operations optimization projects with your Amazon's stakeholders as well as with the L'Oréal Canada sales teams. In addition to these responsibilities, you will be called upon to take Amazon's calls and do the required follow-ups (order follow-up with various stakeholders such as transportation and physical distribution, credit claim follow-up, returns follow-up, etc.).
A personality that makes the difference: You are an outstanding communicator, have convictions, a critical sense, good judgment and a good team spirit. You are enthusiastic and curious.
Your profile :
- University degree in Business Administration (Operations and Logistics Management), Industrial Engineering, or related field
- Direct or indirect experience working with Amazon and knowledge of their requirements/specifications
- You are autonomous, able to communicate (namely by phone) and flexible
- Good knowledge of MS Office software (Word and Excel)
- Knowledge of SAP software is an asset
- You are fluent in French and English, both written and spoken
- You are open-minded, rigorous, diplomatic and with a good team spirit and a real entrepreneurial temperament
Workplace: L'Oréal Canada's Distribution center, Ville St-Laurent
Who are we?
L'Oréal Canada is a dynamic company focused on innovation. Join our team to help influence global brands in the Canadian marketplace, as well as discover the latest technologies created for a rapidly evolving industry and sustainability. L'Oréal offers equal employment opportunities for all and is an inclusive employer for all.