Calling all innovators, disruptors, and dreamers!  

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together! 

Job Title: E-Commerce & Data/CRM Specialist – SkinCeuticals- LDB

A DAY IN THE LIFE:

1. e-Commerce Channel Management

• Develop and implement e-commerce sales strategies to achieve revenue goals and key KPIs.
• Monitor and analyze sales performance, identifying trends and areas for improvement.
• Manage and develop relationships with key online partners and vendors.
• Collaborate with marketing to increase brand awareness by enhancing brand visibility (AD, sampling) 
• Manage end to end process to ensure seamless customer experience and efficient order fulfillment.
• Track sales forecasts, budget, stock stability and price competition

2. Data Analysis & e-CRM management 

• Analyze customer data to identify trends, understand customer behavior & journey, and develop actionable insights to improve e-CRM strategies, personalize customer experiences, and increase CLV. 
• CRM analysis: Provide regular reports and analysis on MBB performance to key stakeholders.
• Lead the development and implementation of innovative e-CRM strategies specifically tailored to the e-Commerce customer, encompassing O2O touchpoints
• CRM Strategy implementation: loyalty programs, hero product campaigns, customer segmentation, targeting campaign, and lifecycle management.

WHO YOU ARE:

• Education : University graduate
• Year of Experience : 5-7 years
• Experience: 
  • Experience in e-Com & CRM, with a strong focus on the luxury beauty industry
  • Significant experience in managing CRM programs within a e-Commerce environment
  • Deep understanding of the prestige beauty customer and their purchasing behaviors.

• Language: Fluent in both Korean and English.
• Other Skills: 
  • Proficient in Excel (for data analysis), PPT, Word
  • Strong analytical skills and experience working with customer data
  • Experience with CRM tools, Google data analytics, Tableau, Power BI, Python is a plus.
  • Excellent communication and interpersonal skills

WE ARE ENGAGED & COMMITTED:

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.

We are proud to be an equal opportunity employer.

(*Please attach your updated Eng. resume when you apply.)