Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.


A Day in the Life 

As a Customer Care Coordinator based in Melbourne (Corporate division), you’ll report into the Consumer Care Manager and work across multiple brands and corporate touchpoints to deliver best‑in‑class consumer experiences.

  • Professionally investigate and resolve customer enquiries received via phone, email and salesforce in a timely manner.
  • Process claims and returns, ensuring compliance with company policies and procedures.
  • Collaborate with cross functional teams within the business to ensure smooth order fulfillment and claims resolution.
  • Manage customer accounts by updating customer information record and substitutions.
  • Perform other tasks as required by the Customer Care Supervisor

 

We Are Looking For 

Your customer‑centric and reliable, able to manage a high volume of interactions while keeping quality high. Key skills:

  • Experience in Customer service roles with experience in inbound and outbound phone calls.
  • Strong verbal and written communication skills, strong work ethic and can-do attitude.
  • Proactive with a professional customer first mindset, Ability to work independently and collaboratively as part of a team.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Experience using MS Excel is essential; Salesforce and SAP experience is desirable.

 

ABOUT THE PERKS

  • Learning Weeks
  • Life insurance and Income Protection
  • Health & Well-being programs
  • Corporate discounts available

 

ABOUT THE DIVISION

The L’Oréal Groupe is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €43 billion in sales in 2024. Together we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.

 

 

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND 

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.

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