Assistant Key Account Supply Chain Manager

Working Location: Nexus Building, Sai Gon Ward, HCMC

KEY JOB ACCOUNTABILITIES:

The Key Account Supply Chain Assistant Manager is responsible for developing deep, collaborative partnerships with key clients through transparent information exchange. This is crucial for delivering seamless service, optimizing costs across the entire End-to-End supply chain, and ultimately ensuring superior customer satisfaction. The role itself combines hands-on operational tasks with strategic planning, with the balance naturally evolving towards greater strategic involvement as expertise grows.

Be responsible for managing the Customer supply chain relationship with our key retail partners.
Lead monthly meeting, meet regularly with retailer’s Supply Chain and work collaboratively on a wide range of topics and projects (demand, service level, stock in trade, physical distribution …)
Work closely with key retailers in a truly collaborative partnership, to deliver improvement against Key Supply Chain Metrics including Service Level, On-Shelf Availability (ISA), On-Time-In-Full (OTIF), Stock In-Trade (SIT) and Market Returns
Propose orders and maximize availability.
Work alongside Commercial team and Business Planning team to ensure best-in-class launch and promotional execution within the account
Coordinate information sharing between customers and commercial team about unfulfillment orders, product availability, short-term catalog changes, promotions, festive & animations
Work cross-functionally with the Commercial, Customer Service, Supply Chain Planning and Warehouse teams
Coordinate the information sharing (quantities and phasing agreement) on cruising products, promotions and launches, between the sales team and the customer.
Analyse shortage causes, including the ones on shelf, and propose actions both internally and with the client.
Ensure that the processes (supply, legal disputes, returns) are aligned between the customer and the Business Unit, and define a dashboard with the shared indicators.
Follow the execution and identify the risks of shortages, and work both internally and with the client in order to limit its impacts.
Ensure the alignment of the catalogue and product information between the Business Unit/Subsidiary and the client.
Lead, manage and publish in house reporting (Stock In-Trade and Sellout) to stakeholders on monthly basis

KPI: ISA, Service Level, Stock in Trade, Collaboration projects, KA Forecast Accuracy, Cost to Serve, Net Promoter Score.

REQUIREMENTS:

At least 5 years of experience in Implant role, Customer Facing or Demand Planning (FMCG is preferable)
Strong analytical, forecasting and planning skills and have a good sense of business acumen
Experience of managing relationships and a willingness to enhance your stakeholder management skills
Supply Chain knowledge, with an understanding of key functions
Customer facing experience, with the ability to build a collaborative relationship
Excellent organization and prioritization skills – able to work effectively to deadlines
Ability to solve problems effectively and look for alternative solutions when challenged
Excellent Communication skills and be able to effectively communicate challenges, new methods, and successes both internally and externally
Excel deep knowledge is mandatory. SAP knowledge is a plus and PowerBI
May require traveling

L'Oréal

L'Oréal

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Latin America

Europa Ocidental

Europa Oriental

North Asia

SAPMENA

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