Who we are

Known as the “6^th continent” of L’Oréal, L’Oréal Travel Retail is the pioneer and long-established leader in this borderless and dynamic territory with a mission of providing beauty to travelers around the world.  In a state of continuous evolution, Travel Retail sells across multiple channels, including duty-free shops in city centers, and now more than ever via e-commerce.   L’Oréal Travel Retail Asia Pacific has been an engine of growth with the influx of global shoppers in the region, and will continue to innovate and strengthen our capacity to capture the hearts of our consumers.        

Role Responsibilities

Client Contact on behalf of L’Oréal Operations

• Representing L’Oréal TRAP to negotiate with client on Operations-related topic, including but not limited to shipment arrangement, incoterm, supply / forecast
• Partner with Commercial team on discussion with clients on various topics
• Facilitate data / information sharing with clients
• Collaborative projects with clients (joint forecast / order proposal / EDI, etc)

Stock In Trade Tracking

• SIT Data consolidation and verification
• Analysis of SIT health, propose actions to deal with over / under stock
• Anticipation of OOS / Return
• Planning knowledge would be a plus

Operations Support

• Coordinate among Operations teams to support special business needs, e.g. regulatory issues, shipping calendar adjustment
• Support Customer Care team on any shipment issue (customs block / return / special document request, etc)
• SAP order-to-cash knowledge would be a plus
• Knowledge in international shipping or China customs would be a plus

Others   

• EHS lead of TR Shanghai Hub
• Consumer Advisory support for TR channel