Shenzhen
Retail
Full - Time
16-set-2025

Main responsibilities

    Upholds & demonstrates Aesop brand identity & values.

    Drives excellence in store environment, product presentation, & team presentation across their portfolio.

    Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.

    Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio. 

    Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.

    Plans & conducts regular & purposeful store visits.

    Considers the environment, local community & commercial outcomes in all business decisions.

    Optimize inventory management, proactively seizes opportunities & mitigates risk.

    Upholds compliance & integrates into workflow for self & team.

    Prioritizes the customer in decision making.

    Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.

    Partners with Training & Performance to grow team capability in line with portfolio & business goals.

    Holds self & others accountable to consistently deliver positive customer experience.

    Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. 

    Delivers on portfolio goals & targets.

    Integrates observation, review & analysis of portfolio & team performance into daily workflow.

    Leads proactive development of self & team through training, coaching & feedback.

    Manages portfolio recruitment and builds dynamic portfolio development & succession plans.

    Promptly engages in performance recovery.


Job Requirement:

    Bachelor degree or above

    At least 10 years working experience in retail or customer service industry

    More than 3 years multiple store management experience

    Good customer service sense

    Sales driven

    Good Cross-function communication skill

    Good influencing skill


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