Job Title: Senior Medical Representative

Division: L’Óreal Dermatological Beauty

Location: Field - Metro/East 

Reports To: Medical Detailing Manager

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, LaRoche Possay, Vichy, SkinCeuticals, Decléor offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin. 

What You Will Learn:

The Senior Medical Representative is responsible for promoting, educating, and generating demand for the L’Oreal Dermatological Beauty (LDB) products, achieving daily visits to HCP’s or events within their territory. Will drive brand/product awareness, provide advice and education through clinical data, and introduce new products. Customers can include doctors, nurses, and pharmacists, among others. As part of the responsibilities is to share clinical studies education and role play on quarterly messages for the Caribe Medical Detailing Team. Develop a communication strategy to provide education and support Caribe Medical team through Teams meetings or direct training. Manage content and logistics on In-service for medical residents and special HCP events.

Job Responsibilities

• Targeted physicians call Dermatologists, Pediatricians, GPs, and Oncologists, among others. 
• Uses the product communication scheduled in the visit cycle: preparation of visits, implementation of communication techniques, and visit report.
• Visit health care providers (HCPs) according to the monthly plan.
• Upload weekly planning and daily visits on the Veeva platform.
• Demand generation to achieve sell-out territory targets for LDB Brands
• Knows the environment: medical structure of the field, associations, opinion leaders, influence trends, prescription leaders.
• Proposes & executes a territory action/business plan that includes but is not limited to lunch & learns, round tables, grants, and active participation in symposiums and congresses, among all other medical activities.
• Maintain their training level at the highest: products and selling techniques.
• Lead & support medical communication strategy by educating and supporting the Caribe Medical team (PR & Islands) through presentation, role play & creating evaluation tools to measure knowledge.
• Develop presentations to support the medical detailing team according to marketing messages. 
• Participates actively in our division's marketing and POS actions and organizes their Medical Activities.
• Complies with all mandatory trainings, Company policies, and procedures, including but not limited to employee manual, ethical standards, health, safety, and security procedures.
• Perform any other job-related duties that may arise in the future.

What We Are Looking For:

Required Qualifications:

• Education: Bachelor’s Degree in Business Administration, Science or related disciplines.
• Language: Fully Bilingual (English and Spanish)
• Years of Experience: Four (4) to six (6) of experience in a similar position in the pharmaceutical and/or medical devices industry. 
• Licenses and/or Certifications: Puerto Rico Driver’s License

Job Specific Experience/Skills:

MEDICAL DETAILING SKILLS

• Targeting and segmentation follow-up.
• Builds an interactive and customized dialogue with the physician.
• Treats objections, obtains prescriptions.
• Creates and updates the physician’s file.

SCIENTIFIC KNOWLEDGE

• Knows skin and hair physio-pathologies and the medical environment.
• Knows our products and competition (formulas and patients benefits).
• Develops one’s local medical network.
• Knows regulatory constraints.

ENTREPRENEURSHIP ON ONE’S TERRITORY

• Analyzes key performance indicators on one’s territory.
• Implements and adjusts sectoral action plan.
• Interacts with the Sales Rep(s) to build synergies.

COLLABORATIVE BRAND & TEAM BUILDING

• Develops competitive intelligence.
• Focuses on brand Must Have projects according to the country strategy.
• Participates in prospective task forces.

• Technical Skills: Proficient in Microsoft Office programs including Excel, Analyzer and business applications. 
• Travel: This position may require traveling up to 20% for business meeting.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee spends specific time in the following physical activities: 

•     Stand: 1/3 to 2/3

•     Walk: 1/3 to 2/3

•     Sit: Over 2/3

Also, the employee lifts specific weight following safety guidelines and policies established by the Company.

• Lift up to 10 pounds: Under 1/3
• Lift up to 25 pounds: None

Lift up to 50 pounds: None

Preferred Qualifications:

• Excellent communication skills (Written and verbal). 
• Possess strong interpersonal skills. Must be able to communicate with confidence to both internal and external customers.
• Familiar with disease states that our products treat.
• Proficient in the management of Clinical Studies
• Understanding of the competitive landscape.
• Knowledge of territory and sample management.
• Utilization and Navigation of Veeva as a business tool 
• Territory Analysis/Data Analysis 
• Excellent Communication and presentation skills
• Passion for learning new skills and ability to problem-solve.
• Excellent Judgement and decision-making skills
• Excellent organization and leadership skills

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.