Job Title: Sales Co-Ordinator
Department: Luxe
Location: Loreal South Africa
Reports To: National Sales Manager
Job Summary:
The Field Sales Co-Ordinator is responsible for providing comprehensive administrative and operational support to the field sales team. This role involves a variety of tasks aimed at optimizing sales processes, enhancing customer relationships, and contributing to the overall success of sales targets. The coordinator acts as a central point of contact, facilitating communication, managing data, and ensuring that sales representatives have the resources they need to perform effectively. The ideal candidate is a highly organized, proactive, and detail-oriented professional with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Sales Team Support:
- Provide administrative support to the field sales team, including scheduling appointments, managing calendars, and preparing sales presentations and proposals.
- Assist in onboarding new sales representatives by providing necessary documentation, training materials, and system access.
- Act as a liaison between the field sales team and internal departments (e.g., marketing, Supply Chain, Customer Service, Education & Key Account Managers and Business Planning) to resolve issues and ensure seamless operations.
- Support sales representatives with commissions, tester and stock order processing, tracking, and fulfilment, ensuring accuracy and timely delivery.
Data Management and Reporting:
- Maintain and update documents with accurate customer information, sales activities, and opportunities.
- Consolidating sales reports, sales data, and identify trends to support strategic decision-making based on feedback from Sales Team
- Manage various data between functions, ensuring data integrity is adhered to and timely updates.
Customer Relationship Management:
- Serve as a primary point of contact for inquiries, providing support and directing complex issues to the appropriate channel o Coordinate customer meetings, events, and product demonstrations where applicable
Operational Efficiency:
- Manage sales collateral with the marketing/merchandising, ensuring that the Field Team has access to up-to-date product information, brochures, and marketing materials.
- Assist in the planning and execution of sales meetings and other events.
- Identify opportunities to streamline sales processes and improve operational efficiency.
Confidentiality and Discretion:
- Handle sensitive information and confidential documents with the utmost discretion and professionalism.
- Maintain a high level of integrity and confidentiality in all aspects of work.
Tester & PLV Management:
- Manage the end-to-end tester allocation and replenishment process, ensuring stores have the necessary stock.
- Monitor tester stock levels, track usage trends, and flag discrepancies or excessive stock to the National Field Manager.
- Coordinate the PLV ordering, delivery, and tracking process, making sure the trade is equipped with the necessary PLV.
Field Commission Management:
- Cascade monthly sell-out targets to the field team once aligned by the CGO & CMO
- Manage the end-to-end commission calculation process at month-end and prepare/present clear overviews to the CMO, CGO, and General Manager for formal sign-off.
- Evaluate the commission structure regularly to ensure it remains motivating and rewarding, identifying new and engaging ways to bring it to life for Area Managers and Beauty Advisors.
- Ensure 100% compliance with the commission process across the field through regular monitoring and auditing.
In-Store Event Coordination & Support:
- Assist the field team and retail partners with the day-to-day coordination and logistical rollout of in-store events, masterclasses, and promotional activations.
- Ensure the timely delivery and distribution of event collateral, tester stock, promotional items, and POS materials to the correct doors.
- Support the operational setup and administrative workflows required to bring each in-store event to life
Communication:
- Own and manage the comprehensive brand activity calendar for the field team, ensuring alignment with national product launches and brand activation schedules as provided by the Brand and Business Planning, Commercial, and Retail teams. Coordinate this information and ensure the timely sharing to the field team.
- Facilitate clear and effective communication within the sales team and across departments
- Prepare internal memos, announcements and other communications for the sales team
- Communicate important updates regarding product changes, pricing and promotions to the Field Sales Teams
Qualifications
Education:
- Bachelor’s degree in business administration, Marketing, Sales, or a related field is often preferred. Relevant work experience may substitute for a degree.
Experience:
- 2-3 years of experience in a sales support, administrative, or customer service role, preferably within a fast-paced sales environment preferred