Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

Job Summary:

The Quality Representative works in the Quality department on the Quality Management team.  In this role, you play a pivotal part in ensuring that our products are produced in compliance with the current Good Manufacturing Practices (cGMP), L’Oreal’s Quality standards, and meet or exceed the expectations of our customers and consumers. Your primary day-to-day responsibility is the hands-on inspection of Finished Goods (FG), the meticulous review of quality documentation, and the coordination of samples to internal stakeholders for approvals.   Through these tasks, you will identify the conformance of each production lot, thereby managing the appropriate dispositions in our SAP system.  When nonconformances are identified, timely communication is key, ensuring the Contract Manufacturers (CMs) can quickly determine the root cause and implement effective Corrective and Preventative Actions (CAPAs) to mitigate further nonconformances.  In this role, attention to detail while acting with a sense of urgency helps maintain L'Oréal’s reputation for excellence and consumer safety.

What You Will Learn: 

• Ensure product compliance with L’Oreal’s Standard Procedures and current Good Manufacturing Practices (cGMPs).  
• Issue Nonconformance notices and follow up on Root Cause Analysis/Corrective Actions and Preventive Actions (CAPA).
• Support contract manufacturers (CM) on status of Quality nonconformities including investigations and problem solving. Assess risk which may impact product safety or compliance.
• Ensure that CAPAs are initiated, assigned, thoroughly investigated, documented and effectively resolved when deficiencies are found during development, testing, and manufacturing.
• Provide support to the Quality Manager (QM) with the quality agreement between L’Oreal and Contract Manufacturers (CM)
• Maintain accurate data, spreadsheets and records in shared Quality group directory
• Train/Coach/Assist current & new CMs to ensure understanding of quality requirements
• Participate in and manage the product certification program (CC & CC+)
• Perform product inspection and manage the quality disposition process for FGs, PCs, bulk, WIPS in WISE as necessary
• Perform the documentation review process to ensure compliance with established quality requirements  
• Support the QMs in the review and approval of rework instructions for reworks to be done by a L'Oreal DC or L'Oreal managed 3rd party.
• Coordinate the samples for approval for R&I, Mktg, confirmatory micro, or other stakeholders as necessary
• Support the training of new team members on test methods and procedures
• Creation and issuance of costing blue books to Sourcing/Development.
• Support DGO/Internal audits
• Maintain GLPs such as housekeeping, standard management, calibration, equipment management, etc.
• This position could require 10% travel - more local

What We Are Looking For:

• Ability to interpret data and statistics
• Can lift up to 30 lbs
• Quality Assurance, Quality Controls and Quality System
• Knowledge of OTC products

What’s In It For You:

Salary Range: $56,500 – $77,700 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)  

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.