Hello, we’re L’Oréal. We’re not just building brands; we’re shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity you’ve been searching for.
A Day in the Life As the Store Manager for our Chadstone boutique, you’ll be the driving force behind its success. You will lead, inspire, and develop your team to deliver exceptional skincare consultations, achieve sales growth, and ensure an outstanding customer experience. This role offers significant responsibility and a clear path for growth within L’Oréal Luxe.
Leadership & Development:
- Recruit, lead, and develop a high-performing team.
- Drive daily coaching, implement comprehensive training programs, and foster individual development plans to cultivate future leaders. Customer Experience & Consultation: Set the standard for customer service excellence.
- Oversee personalized skin consultations, manage complex customer resolutions, and ensure every customer receives a memorable and bespoke experience.
- Commercial Execution: Take full ownership of boutique performance. Strategically drive sales through effective clienteling, innovative promotional strategies, meticulous KPI tracking, and efficient stock management.
- Operations & Brand Standards: Ensure the boutique consistently maintains the highest L'Oréal standards in presentation, operational compliance, and flawless execution of visual merchandising.
- Oversee all aspects of daily operations to guarantee smooth and efficient functioning.
We Are Looking For
You are an inspirational and results-driven retail leader with a proven track record of managing a successful team and driving commercial outcomes. You possess strong business acumen, exceptional communication skills, and a genuine passion for skincare and luxury retail.
Customer Experience & Service Excellence Strategic Team Leadership & Development Skincare Product Knowledge & Advanced Consultation Retail Sales & P&L Management Clienteling & CRM Strategy What’s In It For You
A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!) Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated! A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference About Kiehl’s
Kiehl's was founded as an old-world apothecary in New York's East Village over 150 years ago. Today, Kiehl's is dedicated to giving customers quality skin care and hair care products based on the most advanced science and utilizing unique, natural ingredients. Kiehl's brings New York cool to skincare in Australia and New Zealand. It is a dynamic and growing brand with endless opportunities to develop your career.
Since 1851, Kiehl's has been attracting consumers with uncompromising quality, the highest level of service and generosity. Today, present in more than 50 countries, with more than 1,000 stores, Kiehl's brings the spirit of New York City around the world, along with its family approach and high level of responsibility towards the community! Kiehl's is part of the L'Oréal group and one of the brands from the range of luxury products!
About L’Oréal Groupe, Australia and New Zealand The L'Oréal Groupe in Australia & New Zealand is committed to reducing barriers caused by traditional working practices. Flexible work arrangements will be considered for this role. If you require adjustments or accommodations in our recruitment process or employment, please email [email protected] to speak with our Talent Acquisition representative.
We are an equal opportunity employer and encourage applications from people regardless of gender, ethnicity, religious beliefs, or disability. We are proud to be recognized as an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).
L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pays respect to their Elders past, present, and emerging.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.