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Reporting To: Luxe HR Director Direct Reports: HR Business Partner (Retail); HR Advisor (Retail); HR Coordinator (Retail).

The Opportunity: L'Oréal Luxe is seeking an accomplished and strategic HR Manager (Retail) to lead our human relations strategy and operations for our Luxe retail teams across Australia and New Zealand on a 12 month maximum term contract. This pivotal leadership role will be instrumental in shaping the culture, talent, and organisational effectiveness of our luxury retail workforce, driving strategic HR initiatives that directly contribute to business growth and an unparalleled retail employee experience.

You will report to the Human Relations Director, Luxury Division and will serve as a strategic partner to the Luxe Chief Marketing Office and the National Retail & Education Manager guiding all aspects of human relations management for our Luxury Retail population. You will be responsible for developing and implementing HR strategies that attract, retain, and develop top talent, foster a high-performance culture, ensure robust employee relations, and navigate complex industrial landscapes. This role demands a proactive, results-oriented leader with a deep understanding of the retail sector, strong business acumen, and a proven track record in strategic HR leadership, including experience with union negotiations and managing change.

Key Responsibilities:

• Strategic HR Leadership & Business Partnership:
  • Serve as the primary strategic HR partner to the Luxe CMO and Luxe National REM translating business objectives into comprehensive HR strategies and initiatives.
  • Lead the development and execution of the overall HR agenda for Luxury Retail, aligning with global L'Oréal HR strategies and local market needs.
  • Provide expert counsel and guidance to senior leaders on all people-related matters, including organisational design, change management, and workforce planning.
• Team Leadership & Development:
  • Lead, mentor, and develop a high-performing team of HR professionals (HR Business Partner, HR Advisor, HR Coordinator) fostering a culture of excellence, collaboration, and continuous improvement.
  • Ensure the HR team provides exceptional support and strategic guidance to retail employees and managers across the division.
• Industrial Relations & Union Negotiations:
  • Develop and implement strategies for effective industrial relations management, ensuring compliance with labor laws and collective bargaining agreements.
  • Lead and participate in union negotiations, fostering constructive relationships with union representatives and ensuring favorable outcomes that support business objectives while maintaining positive employee relations.
  • Manage complex employee relations cases, including grievances, disputes, and disciplinary actions, ensuring fair processes and adherence to legal requirements and company policy.
• Talent Management & Development:
  • Oversee the end-to-end talent strategy for Luxe Retail, from attraction and acquisition to development, retention, and succession planning for all levels, including leadership roles.
  • Champion talent initiatives (ASCEND), including performance development cycles (CONNECT), leadership development programs, and career paths, to build a robust talent pipeline in retail.
  • Partner with Talent Acquisition to ensure best-in-class recruitment strategies for the retail workforce.
• Organisational Effectiveness & Change Management:
  • Lead organizational design initiatives to optimize structure and drive efficiency within the Luxe Retail division.
  • Drive and support change management efforts related to integration initiatives, systems or technology implementations.
• Compensation & Benefits Strategy:
  • Collaborate with the C&B team to design and implement competitive compensation and benefits strategies that attract and retain top talent within the luxury retail market, ensuring fairness and equity.
• Zone & Global Relations & Alignment:
  • Act as the key liaison for Luxe Retail HR with Zone and Global HR teams, ensuring seamless communication, alignment, and implementation of global HR policies and initiatives.
  • Represent the HR ANZ Luxe team in broader L'Oréal forums and committees.
• HR Policy, Compliance & Analytics:
  • Ensure the consistent application of L'Oréal's global HR policies, local labor laws, and best practices across all Luxe Retail markets, mitigating risks and promoting a compliant and ethical workplace.
  • Leverage HR analytics and data to identify trends, inform strategic decision-making, and report on key HR metrics to the leadership team.

About you:

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• Proven experience in managing industrial relations and successfully leading union negotiations.
• Proven experience managing large-scale change initiatives
• Demonstrated ability to operate effectively within a global organisation
• Strong strategic thinking, analytical, and problem-solving skills.
• Exceptional communication, influencing, and interpersonal skills, with the ability to build credibility at all levels of the organisation.
• Demonstrated experience in leading and developing HR teams.
• In-depth knowledge of employment law and HR best practices.

 L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND 

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF). 

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.