Global E-commerce Customer Success Manager
Unleash Your Potential at L'Oréal's Beauty Tech!
Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires.
Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. Today, L’Oréal includes more than 2,000 tech positions and is constantly growing.
Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains.
YOUR FUTURE TEAM
The Customer Success Manager will play a pivotal role in ensuring the successful implementation and adoption of e-commerce data tools, with a focus on the Digital Shelf solution provided by Data Impact. This role is essential for maximizing the value and impact of these tools across all markets and platforms, driving data-driven decision-making and performance optimization.
What a day in your future job looks like:
1. Digital Shelf Rollout: Lead the smooth rollout and implementation of the Digital Shelf solution across all markets and zones, ensuring alignment with business objectives and KPIs.
2. Maximization of Digital Shelf Solution: Work closely with markets and zones to maximize the adoption and utilization of the Digital Shelf solution, driving value realization and ROI.
3. Relationship Management: Manage the relationship with the Digital Shelf tool provider (Data Impact), including regular communication, issue resolution, and feedback management.
4. Change Management: Develop and implement change management plans and content to support the adoption of the Digital Shelf solution, including upskilling initiatives and training programs.
5. Use Case Identification: Identify key use cases for the Digital Shelf solution and scale successful use cases across markets, driving standardization and best practices.
6. Communication and Collaboration: Maintain close communication with countries, sharing best practices, creating guidelines, and fostering communities and champions for the Digital Shelf project.
7. Training and Enablement: Develop and deliver training programs for internal stakeholders, including market teams, on how to effectively utilize the Digital Shelf solution and other e-commerce data tools.
8. Continuous Improvement: Gather feedback from markets and zones to identify opportunities for improvement and enhancement of the Digital Shelf solution, driving continuous improvement initiatives.
THIS IS WHAT YOU WILL NEED TO SUCCEED!
Above all, we are looking for people who are curious, collaborative, entrepreneurial, strategic thinkers and who value innovation & team spirit. Sounds like a good fit? Apply now!
You’ll stand out if:
1. Project Management: Strong project management skills with the ability to lead cross-functional teams and drive projects to successful completion.
2. Relationship Building: Excellent relationship-building and stakeholder management skills with the ability to collaborate effectively with internal and external partners.
3. Change Management: Experience in change management methodologies and techniques, with the ability to drive organizational change and adoption of new technologies.
4. Data Tools Expertise: Familiarity with e-commerce data tools and technologies, particularly Digital Shelf solutions, with the ability to understand technical capabilities and limitations.
5. Communication Skills: Excellent communication and presentation skills with the ability to convey complex concepts in a clear and concise manner.
6. Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze data and derive actionable insights.
7. Training and Enablement: Experience in developing and delivering training programs and enablement initiatives for internal stakeholders.
LET US GIVE YOU 6 OTHER REASONS TO JOIN US!
Joining L'Oréal means joining a company that:
- Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
- Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
- Offers a Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home
- Gives you access to a VIP staff shop offering our products at a preferential rate, a company restaurant & gym, 60% reimbursement of transportation subscription, a work council that provides many employee discounts (social & cultural activities, holiday vouchers etc.) and much more!
- Provides a powerful and innovative HR policy: dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
- Delivers an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
GOOD TO KNOW: THE RECRUITMENT PROCESS
- Interview with HR
- Interview with the hiring manager
- Interview with the business leader
We will be delighted to exchange with you!
Want to learn more about L’Oréal Beauty Tech? Click here.