Education & Events Coordinator (Junior/Entry Level) - Matrix - Gateway HQ - PPD
When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.
By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.
Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else.
If you want the Freedom to go Beyond, we’ll see you at L’Oréal.
In the Professional Products Division, our mission is to support hairdressers and develop the hair industry sustainably, while benefiting all. We’re the founding Division for the L’Oréal group, having history more than 110 years ago.
Here, you’ll be constantly looking to create connections between our brands, professionals and consumers in every market. Our mission is to always reinvent professional beauty and lead the digital transformation of our industry with a customer-centric approach.
The Professional Products Division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair and beauty products. The 8 brands within this division are L’Oréal Professionnel, Kérastase, Shu Uemura Art of Hair, Redken, Pureology, Matrix, Biolage and Pulp Riot. Our brands have made us the world leader in professional beauty products and one of the most dynamic places to pursue your career in the UK.
You will
• Report into the UKI Education Manager for Matrix, Biolage and Pulp Riot and work within the education team function as the Education point of contact for Education Field Team, Freelance and salon advocate networks, and the head office team.
• Foster strong communication links with the National Education Manger, Field and online Manager to support the strategic plan and operational procedures Education with strong administration and record keeping.
• Develop a strong working relationship with the entire education and artistic team including Education Managers, Regional Education Managers, Artists, advocate salons and freelance educators.
• Keep GDPR compliant address lists for artists, educators and distributors and send on behalf the education manager correspondences and announcements
• Schedule education team meetings, book physical rooms or set up virtual links and manage the appointments
• Plan, schedule & produce annual Education Calendar/prospectus, with the Education Manager, Field + Online Education Managers.
• Maintain strong open links of communication with Matrix and Biolage artistic teams supporting the education manager with enquiries and responses. Manage day to day Artistic team. Support the contract writing and issuing, approve, track and process invoices, encourage and support to ensure positive moral and brand love, manage diary of education classes including course bookings and course cancellations, support BHA shoots through clarifying sponsorship and processing invoices and tracking receipts efficiently.
• Support Pulp Riot Education Developer and team with practical needs, booking hotels, flights, event spaces, ordering banners and Artistic invoice tracking
• Schedule LPPD Academy bookings in partnership with the offline education manager.
• Manage Academy booking income and accurate provide monthly figures on income and bookings through the Barclays and Adyen revenue reports. Manage course revenue and Education and Artist spends to clearly see income and outgoings. Work closely with Financial Controller, Customer Care and Credit Control, and Accounts Payable, to have a clear hold on Budget, tracking and phasing.
• Support distributor courses, confirming 3 weeks before whether the course is taking place and then managing confirmations and sending stock, mannequins, and stationery and sweets deliveries to locations across the UK and Ireland, to meet deadlines.
• Raise invoices that are put onto the sales ledger with customer service for payment of Education that has taken place with our distributor partners.
• Track and manage budget expenditure for educational materials, including printing, mannequin and other resources.
• Negotiate and plan with suppliers, on education items such as mannequins and printing following Company processes.
• Track and produce Education performance figures with the education managers to include PO expenditure, international recharges and school income receipts from invoicing distributors and LPPD academies.
• Plan and project manage with the Education Manager(s) and other man-com members, all events including Matrix National Conference, Live hair shows. Including logistics internally & externally, working with the PPD Events team and/or agencies
• Manage Artistic team event bookings in the UK and Internationally, including bill backs from other countries and the DMI with accurate and transparent schedules and logs
• Manage vendor account set up on SAP, Candex or with an agency for freelance artists and educators within the network
• Manage artist and freelance educator PO’s annually and process payments accurately and liaising where necessary with finance and/or accounts payable teams to establish.
• Maintain good communication with Adecco to ensure accurate payments and tracking will be made to and from the business.
• Manage the storage of education and artistic contracts and manage renewal processes alongside the education manager
• Write copy for online educational E-Learnings, copy for Access education and for social posts when required.
• Create courses on Access to enable online bookings and enrolments.
• Source and book models for shoots and ensure allergy alert test has been carried out
• Source and book meeting rooms and/or event spaces and venues for meals
You are:
• Entrepreneurial. Every single day, you spot opportunities to shake things up.
• Super creative. There’s no blueprint for the future. You’ll have to design it.
• Adventurous. L’Oréal is for pioneers. So you’ll embrace challenges and change.
• Only human. You’ll make mistakes sometimes but you have no fear of failure because you’re smart enough to learn from mistakes.
• Ambitious. You crave success and we’ll support you all the way. That way, we all win.
• Respectful. Whoever you’re talking to, you treat everyone the same.
• One of the gang. Even if you’re Superman or Wonder Woman, you recognise that teams are the real heroes. And so do we.
• Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
• You. You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are.
You have:
• An ability to recognise priorities and manage the time effectively to meet deadlines
• Ability to work independently and be a strong team contributor
• Be a strong networker across PPD and the wider artists, educator and distributor network.
• Excellent verbal & written communication skills
• Be a creative problem solver with ability to proactively identify and implement improvements to systems and procedures
• Proficient in Excel, PowerPoint, Word, Outlook, MS TEAMs and Ironclad
• Experience using SAP finance database or a Purchase Order process
• Experience in organising conferences or events, managing logistics.
• Experience of administration in a busy environment
• Confidence in presenting figures and data accuracy
• Demonstrable customer service skills, Experience of GDPR, and an understanding of the importance of confidentiality
• Ability to manage a team of creatives, including trouble shooting and problem solving to keep positive team morale
You show
Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.
Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.
Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.
Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.
Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
You get
We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.
Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.
As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.
Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!
How we recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.