In this role, you will be at the forefront of digital beauty, actively shaping the future of online commerce in the Nordics. You will be instrumental in elevating our brands, forging unbreakable partnerships, and delivering unparalleled experiences to our customers. You will thrive on innovation, leveraging cutting-edge strategies to expand our reach and maximize impact. Your expertise and drive will be essential as you unlock new possibilities and redefine success within your portfolio.
Your mission...
As the Nordic e-Key Account Manager (eKAM), your role is to build, develop, monitor, and manage a portfolio of clients in the Nordics – acting primarily online – in accordance with the strategy of the division and brands. You are to defend and grow our business sustainably while creating strong long-term client relationships, in order to achieve the targeted sales revenue and improve the online presence of our brands and the expression of the dermatological beauty (skincare and haircare) online.
The eKAM position will be handling a portfolio of clients, and an understanding for category and brand building in a competitive universe, RGM, and digital levers will be a plus. You will be part of our still growing Nordic e-Commerce team, consisting of other Nordic eKAMs, eActivation, and Nordic eMerchandising & Content managers, and you will report directly to the Nordic e-Commerce Director.
Your key job accountabilities...
- Develop KPIs and goals to achieve for each eCommerce partner
- Create annual business plans/campaign plans, taking into account levers of growth to achieve brand results and profitability of brands within the account
- Analyze and interpret eCommerce partners’ sales to identify strengths, weaknesses, and business opportunities
- Prepare and lead the yearly negotiations with the clients (including commercial terms, investments, campaigns, assortment, key launches etc.)
- Identify new ecommerce trends and opportunities for business growth and implement into action plans
- Work to ensure the turnover trend is met in a controlled, planned manner: handle your clients’ minorations, forecast and turnover expectations; working closely with business planning, finance and business development.
- Together with the relevant stakeholders, follow up return-on-investment of actions and animations and suggest actions
- Work to continuously optimize the PNL of each client
- Establish and develop partnerships and strong relationships to key stakeholders at the clients’
- Prepare and conduct brand strategy meetings/client presentations to future and current eCommerce partners
- Support the development of the accounts, respecting the division strategy and seizing opportunities within the clients’ ambitions
- Become an expert in your clients and preferred partner to them
- Orchestrate and coach all account interlocutors, and engage with our digital teams to deliver client plans
- Co-ordinate with other internal departments on client activities
- Work closely with other account managers and retail teams, and represent your clients internally
- ADD: Navigate the L’Oreal organization and partner with key teams like marketing, commercial, finance, activations, digital, CMO to drive the success of your clients.
Your profile...
- You are an experienced commercial profile and preferably hold at least 2-3 years of commercial experience within e.g. account management, key account management, or maybe category manager/buyer, making client planning and negotiations known to you
- e-Commerce experience is seen as plus
- You are fluent in English and one of the three Scandinavian languages
- You are a people person with the ability to surf in a complex matrix organization, building connections & network – both internally and externally
- You can be structured and analytical in your way of working, and can create your own reliable systems from chaos
- You have a hands-on and proactive approach and a strong willingness to drive results
- Ideally, Excel is you friend, strongly competing with PowerPoint, and your interpersonal skills, and you have no problems creating a pivotable or making a vlookup
- You have the ability to compile and analyze search data and metrics
- Experience with tools like BMS and PowerBI will come in handy
- You are flexible and able to travel, if necessary
- You would like to develop within e-commerce, and are also excited about the chance to be part of taking the fastest growing online business of the Nordic L’Oréal cluster to even higher levels
We are looking for our new E-Key Account Manager to start as soon as possible. This is a permanent position. Applications are reviewed on a rolling basis. We welcome everyone to apply no matter your gender, ethnicity, physical abilities, religion, or sexual orientation.
What’s in it for you?
From the start, you'll have great responsibility, challenges, and opportunities, including an individual career plan and coaching leadership. Enjoy extensive training, competitive benefits, modern offices, and a dynamic, international working environment with engaged and skilled colleagues. Our Nordic organization includes nearly 1000 employees across the four Nordic capitals.
Who are we?
Leading the world in beauty and beauty tech, we are over 90,000 employees across 150 countries with 37 international brands. In 2024, the Group generated €43.48 billion in sales. We deliver innovation and digital solutions, embracing entrepreneurship. For 115 years, we've devoted ourselves to fulfilling beauty aspirations worldwide. With 21 research centers globally and a dedicated team of over 4,000 scientists and 8,000 Digital talents, L’Oréal is focused on the future of beauty and becoming a Beauty Tech powerhouse.
Freedom to Go Beyond. That's the Beauty of L'Oréal.