Job Title Director Store Design, Kiehl’s DMI 

Division: Luxury Products Division  
 

Location: 435 Hudson Street;  

Reports To: AVP, Store Design  

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani and Youth to the People. 

The DMI of L'Oréal's global brands, is where we shape the path for our international strategy, we share the journey to redefine beauty with innovation, inclusivity, and sustainability. Our diverse portfolio boasts 36 international brands, across our four main L'Oréal divisions. 

In the United States, we proudly house the headquarters of 14 prestigious brands. These include KIEHL'S, URBAN DECAY, IT COSMETICS, YOUTH TO THE PEOPLE, RALPH LAUREN, as well as ESSIE, MAYBELLINE, CERAVE, SKINCEUTICALS, NYX PROFESSIONAL MAKE-UP, REDKEN, PULP RIOT, SKINBETTER SCIENCE, and PUREOLOGY. Each brand holds a unique identity, adding to the diverse array of beauty experiences we bring to our valued consumers. 

What You Will Do: 

As the Director of Global Retail Design you support the design direction and implementation of Kiehl’s Global retail design, striving to express the brand’s DNA and non-negotiables through the built environment. 

Key Responsibilities:  

DESIGN DIRECTION 

• Achieve a balance of aesthetics following DMI global directives 

• Monitor local market priorities for each new door/renovation 

• Further conceptualization and development of evolving Kiehl’s retail and wholesale environments in alignment with the Brand’s strategic goals 

• Includes store elements as well as specialized temporary environments 

CROSS-COLLABORATION WITH DMI TEAMS 

• Report to the SVP of Global Creative and VP of Global Retail Design. 

• Heavily collaborate with Visual Merchandising team to make sure that concepts align across the board 

• Work well with Marketing and IBD to stay up to date on global consumer experience strategy. 

NEW RETAIL CONCEPT PILOT DESIGN + ROLLOUT 

• Assume design responsibility of evolving the 2022 Kiehl’s ‘Store of Tomorrow’ concept across multiple Zone pilot locations 

• Provide benchmark sustainably designed materials palette for Zone implementation 

• Create all retail format design guidelines/standards for 2023 Zone/Local market release 

FREELANCE/CONSULTANT MANAGEMENT 

• Manage freelancers to develop their skillsets/understanding of store planning and design. 

CORE KPIs ARE: 

• Retail guidelines adoption rate by countries and new concepts tested in zones/drive countries 

• Retail innovation plan exists within profitability constraints 

• Innovative and relevant new retail developments 

• Strong O+O integrated customer journey 

• Brand architecture consistency worldwide 

• Respect of delivery timing 

Organization Structure and Key Working Relationships           

• Ensure strong team engagement and motivation 

• Upskill the team with trends & benchmarks 

Job Dimensions  

• Deliverables/outcomes are: 

• Retail design strategy and vision 

• Retail design innovation plan (new channels, new features) 

• Aesthetic, breakthrough new developments integrated in the customer path 

• Team action plan & calendar 

• Excellence in the execution of the retail Lab & POS 

• Architecture guidelines for all distribution channels 

What We Are Looking For: 

Required Qualifications: 

• Bachelors Degree required 

• 7-10 years of experience 

• Retail and Graphic Design & Merchandising expertise 

• Customer path within all distribution channels + zone strategies 

• CAD and 3D/Sketchup/VRAY software 

• Agile team and project management methodologies 

• Innovative retail experience integrating digital and sensorial CX 

What’s In It For You: 

• Salary Range: $140,100 – 203,200 

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 

• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)  

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 

• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 

• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 

• Employee Resource Groups (Think Tanks and Innovation Squads) 

• Access to Mental Health & Wellness Programs  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!